Irma Aracena
New York
Summary
Dynamic professional with strong leadership and customer service skills, experienced as an Admission Supervisor at True Care Home Care. Successfully streamlined communication processes, enhancing patient satisfaction and increasing first-call resolution rates. Proven ability to train staff effectively while implementing process improvements that drive operational efficiency.
Overview
7
7
years of professional experience
Work History
Admission Supervisor
True Care Home Care
07.2022 - Current
- Supervised admissions team to ensure efficient processing of client applications.
- Monitored compliance with regulatory standards in client admission procedures.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided training and mentorship to new staff, improving onboarding efficiency.
- Streamlined communication processes between departments, reducing response times for patient inquiries.
- Assisted in training new representatives on customer service protocols and system navigation.
- Conducted regular follow-ups with patients to ensure continuity of care and address additional needs.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Supervisor
Opendoor
03.2020 - 07.2022
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements that streamlined workflows and reduced errors.
- Coordinated cross-functional communication to resolve operational challenges effectively.
Cashier
Duane Reade Pharmacy
11.2018 - 03.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking.
- Assisted customers with product inquiries, providing knowledgeable support.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
Associate of Applied Science - A.A.S in Health Information Technology
TCI College
Manhattan, NY05-2010
Skills
- Marketing
- Strong leadership
- Customer service
- Critical thinking
- Data entry
- Scheduling
- Follow-up skills
- Staff training
- Reading comprehension
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Admission Supervisor
True Care Home Care
07.2022 - Current
Supervisor
Opendoor
03.2020 - 07.2022
Cashier
Duane Reade Pharmacy
11.2018 - 03.2019
Associate of Applied Science - A.A.S in Health Information Technology
TCI College