IRMA ARELLANO LOPEZ
Glendale,AZ
Summary
Bilingual professional with extensive experience in child care, special education support, and customer service. Skilled in managing diverse groups, implementing lesson plans, and fostering positive relationships with parents, families, and colleagues. Proven ability to support instructional goals while maintaining a collaborative and inclusive environment. Highly adaptable, organized, and consistently committed to exceeding expectations, and delivering excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
LKC Team Member
Legacy Traditional School
Goodyear, AZ
01.2024 - Current
- Independently manage groups of 20 to 30 children, ensuring safety and engagement.
- Follow and adapt daily lesson plans to meet evolving classroom needs.
- Communicate effectively with parents during drop-off and pick-up.
- Organize and maintain snack and material cabinets for efficient operations.
SPED PARAPROFESSIONAL 1 ON 1
Legacy Traditional School
Goodyear, AZ
01.2024 - Current
- Supervises assigned child at all times (with the exception of lunch break, meetings and/or training), including during busing and transitional activities
- Assists child in all activities of daily living while promoting independence
- Worked under supervision of lead special education teachers to meet students' social development needs
- Collaborated with speech therapists, social workers and physical therapists to meet students' unique needs
- Helped implement students' IEPs and monitored progress to aid in adjusting strategies
- Alert head teacher of any problems or special information about individual students
- Administers tests, homework, makeup work, etc for the purpose of supporting teachers in the classroom.
SPED PARAPROFESSIONAL
Legacy Traditional School
Goodyear, AZ
02.2023 - 01.2024
- Work with individual students and small groups to reinforce learning of material
- Support students in the general education classroom
- Assists teacher in devising special strategies for reinforcing material
- Distribute and collect work, papers and other materials for instructions
- Maintain the same high level as is expected of fully licensed and certified teachers
- Assist the teacher in maintaining accurate records required by federal, state and District policies
- Act as a mandated reporter for the purpose of ensuring the safety of the students
- Attended any problem solving/IEP meeting and provide input as to the students' progress.
BANNER IMAGING SCHEDULER
Banner Health
Phoenix, AZ
09.2022 - 01.2023
- Scheduled medical appointments procedures and protocols to ensure patients receive the care they need
- Effectively scheduled appointments, tests and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards.
CASE INVESTIGATOR
AM LLC - Arizona Department of Health Services
Phoenix, AZ
03.2022 - 10.2022
- Investigated and identified confirmed and suspected Covid-19 cases, also documenting potentially affected contacts
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail, and other platforms
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
CUSTOMER SERVICE AND ENGAGEMENT
Discover Financial Services
Phoenix, AZ
11.2020 - 07.2021
- Assisted with reconciliations and customer communications
- Processed recurring automated payments and credit card payments
- Worked with customers to answer questions, resolve disputes, and research discrepancies
- Supported customers with invoices, statements, and other basic questions
- Received inbound customer calls related to credit and accounts receivable
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
CASE INVESTIGATOR
Insight Global Arizona Department of Health Services
Phoenix, AZ
02.2021 - 06.2021
- Responsible for initial outreach to patients identified as being diagnosed with Covid-19
- Providing guidance and information to those
- Inbound and outbound calls made to gather information including symptoms history, source of illness, list or close contacts and activity history while infectious
- Following a detailed script provided by the ADHS to ensure confidentiality and the handling of personal health information to complete the interview.
LEGAL ASSISTANT
Risas Dental Management
Phoenix, AZ
12.2018 - 03.2020
- Assisted our in office General Counsel
- Managed Doctor Contracts and credentials
- Managed their personal hiring information and background checks
- Organized confidential contracts
- Filed subpoena responses
- Organized any legal information for our 26 offices
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Assessed real and personal property inventory for estate planning.
OFFICE COORDINATOR
Risas Dental Management
Phoenix, AZ
12.2017 - 12.2018
- Coordinated doctor meetings/interviews
- Scheduled interviews
- Organized management's schedule
- Always kept office presentable
- Took on any projects given to me by our CEO and his assistant
- Booked flights, rental cars, hotels
- Expense Reports
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
PATIENT LOYALTY SPECIALIST
Risas Dental Management
Phoenix, AZ
04.2015 - 12.2017
- Helped solve patient's problems as far as tooth pains, recommendations or what treatment Doctor had recommended to get done
- Had to know Dental codes and abbreviations
- Taking payments and/or adjusting payment plans
- Ability to multitask
- Operate in-contact software.
SALES REPRESENTATIVE
Wireless Express
Phoenix, AZ
07.2012 - 12.2013
- Over 150 calls per day worked
- Helped solve patient's problems as far as tooth pains, recommendation.
SALES REPRESENTATIVE
BBB Fashion
Phoenix, AZ
11.2010 - 12.2011
- In charge of the Jewelry department
- According to the customers I would recommend a wide variety of jewelry that would match them
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Retained excellent client satisfaction ratings through outstanding service delivery.
WAITRESS/CASHIER
Golden Corral
Waco, TX
04.2010 - 09.2010
- I helped the guest with their drink orders and cleaned their tables
- I seated the guest and cashed out their buffets
- I cleaned up-front walk-in area and back drink area
- I cleared tables for our guests
- Restocked drinks, sauces, and utensils.
Education
HIGH SCHOOL DIPLOMA -
Maryvale High School
Skills
- Communication
- Lesson planning
- Customer service
- Classroom management
- Attention to detail
- Effective communication
- Positive attitude
- Willingness to learn
- Teamwork and collaboration
Certification
- Crisis Prevention Institute
- Certified Professional Crisis Management
- Certified Seizure First Aid
- Certified High-Leverage Practice
Languages
Spanish
Timeline
LKC Team Member
Legacy Traditional School
01.2024 - Current
SPED PARAPROFESSIONAL 1 ON 1
Legacy Traditional School
01.2024 - Current
SPED PARAPROFESSIONAL
Legacy Traditional School
02.2023 - 01.2024
BANNER IMAGING SCHEDULER
Banner Health
09.2022 - 01.2023
CASE INVESTIGATOR
AM LLC - Arizona Department of Health Services
03.2022 - 10.2022
CASE INVESTIGATOR
Insight Global Arizona Department of Health Services
02.2021 - 06.2021
CUSTOMER SERVICE AND ENGAGEMENT
Discover Financial Services
11.2020 - 07.2021
LEGAL ASSISTANT
Risas Dental Management
12.2018 - 03.2020
OFFICE COORDINATOR
Risas Dental Management
12.2017 - 12.2018
PATIENT LOYALTY SPECIALIST
Risas Dental Management
04.2015 - 12.2017
SALES REPRESENTATIVE
Wireless Express
07.2012 - 12.2013
SALES REPRESENTATIVE
BBB Fashion
11.2010 - 12.2011
WAITRESS/CASHIER
Golden Corral
04.2010 - 09.2010
HIGH SCHOOL DIPLOMA -
Maryvale High School
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