Irma Avila

• Set up tables with Forbes and five-star hotel standards.
• Deliver food to the guest room.
• Pour drinks, prepare cocktails.
• Interact with the guest, providing an outstanding service.

Collaborated with management to host special events and catering, ensuring guest satisfaction.

• Greeted guests in a friendly and welcoming manner.
• Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
• Resolved customer complaints in a professional manner while adhering to company policies and procedures.
• Set up tables and counters to prepare dining and serving areas.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Managed multiple tables simultaneously while maintaining high standards of customer service.
• Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Trained new employees to perform duties.
• Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
• Implemented upselling techniques to promote specials and premium dishes, increasing sales.
• Addressed and resolved customer complaints with a positive attitude, ensuring guest satisfaction.
• Informed customers of daily specials and menu changes.
• Attended regular team meetings for updates on new menu items or promotions.
• Ensured that all restaurant safety guidelines were followed at all times.
• Assisted with inventory management, including ordering supplies and managing waste.
• Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
• Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Adhered to all health department standards while preparing food items according to company recipes and specifications.
• Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Participated in team meetings to discuss performance, sales targets, and strategies for improving service.
• Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
• Reset tables between guests, refilled condiments and wiped down surfaces.

• Replenished buffet lines with fresh foods as needed.
• Changed table settings between courses as necessary.
• Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
• Served beverages and appetizers to guests in an efficient manner.
• Communicated with chefs regarding any special requests from guests.
• Served food and beverages to customers.
• Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
• Replenished beverages throughout meal service as needed.
• Prepared for busy periods by restocking stations and maintaining clean work areas.
• Demonstrated knowledge of menu items, ingredients, and preparation methods.
• Upheld exceptional food, beverage and service standards to surpass customer expectations.
• Stocked server areas with supplies before, during and after shifts.
• Removed trays and stacked dishes for return to kitchen after finished meals.
• Provided refills on drinks as requested by customers.

• Greeted guests in a friendly and welcoming manner.
• delivering food and amenitys to room
• setting up tables
• bottle service
• cocktails
• forbes standars
• 5 star hotel service
• Facilitated a welcoming atmosphere, making personal connections with regular guests.
• Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Prepared tables for meals by setting up items such as linens, silverware, and glassware.
• Maintained cleanliness and organization of dining area, including setting tables and refilling condiments.
• Greeted guests promptly and provided menus while explaining daily specials.
• Checked on customers during their meal to ensure they were satisfied with their dining experience.
• Garnished dishes and beverages to serve visually appealing menu items.
• Explained menu items, describing ingredients and cooking methods upon request.
• Followed proper cash handling procedures when accepting payments from customers.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
• Communicated effectively with kitchen staff regarding order details, special requests, allergies.
• Retrieved prepared orders from kitchen areas and promptly delivered to guests.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

• Greeted guests in a friendly and welcoming manner.
• deliver food to guest in room
• set up tables
• retrieve tables
• Checked regularly with guests to ensure satisfaction with each food course and beverages.
• Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Prepared tables for meals by setting up items such as linens, silverware, and glassware.
• Maintained cleanliness and organization of dining area, including setting tables and refilling condiments.
• Greeted guests promptly and provided menus while explaining daily specials.
• Checked on customers during their meal to ensure they were satisfied with their dining experience.
• Garnished dishes and beverages to serve visually appealing menu items.
• Explained menu items, describing ingredients and cooking methods upon request.
• Filled condiments and napkin containers during slack periods.