Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Irma Barron

Dallas,TX

Summary

Dynamic Referral Specialist with a proven track record, excelling in insurance verification and patient coordination. Enhanced patient satisfaction through effective communication and streamlined referral processes, reducing wait times for specialist appointments. Skilled in relationship building and problem-solving, ensuring timely access to necessary treatments while maintaining compliance with HIPAA regulations.

Overview

18
18
years of professional experience

Work History

Referral Specialist

Heights Dermatology
06.2007 - 05.2025
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Verified insurance benefits and eligibility for office excision procedures before scheduling procedures.
  • Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Built professional relationships with service providers.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Obtained prior authorization for office excision procedures.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
  • Reduced wait times for specialist appointments by diligently following up on pending referrals.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Answered phone calls and messages for Heights Dermatology medical facility, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Education

High School Diploma -

Raymondville High School
Raymondville, TX
05.1983

Skills

  • Insurance verification
  • Medical terminology
  • Pre-authorizations
  • Physician authorizations
  • Appointment scheduling
  • Healthcare industry
  • Patient scheduling
  • Referral tracking
  • Insurance precertification processes
  • Customer service
  • Insurance authorizations
  • Problem-solving
  • Office coordination
  • Multitasking Abilities
  • Office management

Accomplishments

  • Documented and resolved Insurance Verification and Referrals which led to Patient scheduling and efficiency.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Referral Specialist

Heights Dermatology
06.2007 - 05.2025

High School Diploma -

Raymondville High School

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