Summary
Overview
Work History
Education
Skills
Awards
Languages
Affiliations
Timeline
Generic

Irma Becerra

Covina,CA

Summary

Effectively meet front-end needs with skilled merchandising, customer support and register manage. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

7
7
years of professional experience

Work History

Cashier

Jojo's kitchen
Rancho Cucamonga, CA
08.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Used suggestive selling techniques to promote add-on sales.

Administrative Assistant

Nordstrom Fullfilment Center
Riverside, CA
08.2021 - 08.2023
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Developed project plans for various tasks assigned by upper management.
  • Monitored progress on projects assigned by upper management.

Driver

Manhiem Auto Auction
Riverside, CA
05.2021 - 09.2022
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Delivered goods and services to customers on time and in excellent condition.
  • Achieved consistently high customer scores due to exceptional service.
  • Determined most expedient trip by mapping out driving routes ahead of time.

Lead General Stocking

Stater Bros
Riverside
06.2017 - 08.2021
  • Top Shelf Stocker, Trainer, Meets Deadlines, Ordering experience
  • Recruited and trained staff members for key positions in the organization.
  • Monitored daily operations to ensure adherence to safety protocols, quality control measures, and legal regulations.
  • Resolved conflicts between employees or customers while maintaining a professional demeanor.
  • Developed effective communication channels between internal teams as well as external stakeholders.
  • Trained employees on duties, policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.

Education

High School Diploma -

Alvord Alternative Education
12.2013

Skills

  • Drawer Balancing
  • Cash Handling
  • Customer Assistance
  • Customer Service
  • Payment Processing
  • Inventory Management
  • Time Management Skills
  • Order Packaging
  • Inventory Control
  • Customer Service Excellence
  • Written and Verbal Communication
  • Retail Merchandising
  • Ordering and Stocking
  • Guest Inquiries
  • Order Verification
  • Issue Resolution
  • Returns Processing
  • Payment Collection
  • Product Recommendations

Awards

Safety Award Future Business Owner Award

Languages

English
Professional

Affiliations

  • I love to be organized
  • Have a set schedule to finish daily goals
  • Love to do research on my free time keep up with technology

Timeline

Cashier

Jojo's kitchen
08.2023 - Current

Administrative Assistant

Nordstrom Fullfilment Center
08.2021 - 08.2023

Driver

Manhiem Auto Auction
05.2021 - 09.2022

Lead General Stocking

Stater Bros
06.2017 - 08.2021

High School Diploma -

Alvord Alternative Education

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Irma Becerra