Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
26
26
years of professional experience
Work History
Director of School Culture and Operations
Boston Public Schools
Roxbury, MA
2007.01 - Current
Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Recruited, trained, supervised, evaluated and mentored staff members.
Managed budgeting and financial planning processes for the organization.
Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Implemented systems for tracking progress on key initiatives or projects.
Executive Administrative Assistant
Nuestra Comunidad Development
Boston, MA
2002.01 - 2007.01
Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
Patient Services Representative
Boston Children's Hospital
Boston, MA
1998.07 - 2002.01
Assisted other departments with various tasks as requested by supervisor.
Greeted patients upon arrival and ensured they had the necessary paperwork completed.
Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage..
Education
High School Diploma -
West Roxbury High School
West Roxbury, MA
1998-06
Skills
Operations Management
Staff Management
Project Coordination
Event Planning
Training and mentoring
Complex Problem-Solving
Languages
Spanish
Professional
Timeline
Director of School Culture and Operations
Boston Public Schools
2007.01 - Current
Executive Administrative Assistant
Nuestra Comunidad Development
2002.01 - 2007.01
Patient Services Representative
Boston Children's Hospital
1998.07 - 2002.01
High School Diploma -
West Roxbury High School
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