Irma CAMDZIC
Hartford,CT
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
14
14
years of professional experience
Work History
Store Manager
Express Retail
Farmington, CT
03.2017 - Current
- Analyzed business performance and executed target action plans, ensuring alignment with company policies and safety standards, reducing controllable expenses, and enhancing store profitability.
- Streamlined daily store operations, optimizing merchandise flow and omni-channel operations, contributing to a boost in overall store sales and operational efficiency.
- Enhanced customer experience by leading proactive engagement strategies and staff training, resulting in improved customer satisfaction scores and increased loyalty program enrollments.
- Developed and executed a succession plan, identifying and nurturing high-performing associates, leading to increased internal promotions and a robust talent pipeline.
- Fostered a 'one team' mentality among store associates, enhancing employee morale and engagement through team-building initiatives and regular recognition of achievements.
Store Manager
Express Retail
Manchester, CT
09.2016 - 02.2017
- Fostered a positive store environment, enhancing morale and teamwork among associates by promoting a 'one team mentality' and recognizing individual contributions.
- Coached and developed store associate ,focusing on performance and professional growth while building a talent bench and creating a succession plan for all roles.
- Analyzed business performance and executed clear action plan, optimizing result by directing workload, managing daily operations and ensuring adherence to company policies and safety standards.
- Delivered excellent customer services and adhered to standard practices, significantly enhancing customer satisfaction and driving repeat business through relationship building and proactive problem -solving.
Assistant Manager
Express Retail
New York, CT
01.2013 - 08.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Coordinator's Assistant
Marshalls & HomeGoods
New York, NYC
10.2010 - 09.2011
- Coordinates team activities and delegated tasks, ensuring efficient project completion through strategic task management and clear responsibilities communication.
- Develops and implements problem-solving strategies, effectively resolving conflicts and enhancing overall team productivity and cohesion.
- Reviews customer service surveys and implements strategies to improve customer satisfaction, enhancing the overall customer experience through targeted training and service enhancements
- Led initiatives to consistently execute merchandising strategies, operations ,and loyalty programs, enhancing sales opportunities and customer engagement.
Education
Business Management
LaGuardia Community Collage
New York, NY05-2008
Skills
- Retail Operations
- Sales Leadership
- Inventory Control
- Strategic Planning
- Sales Analysis
- Problem -Solving
- Retail Employee Training
- Hiring Training
- Merchandise Strategizing
- Customer Relations
- Flexible Schedule
Accomplishments
- Top Store Manager (+18% to plan ). September 2024
- Top Store Manager . May 2017
Languages
Bosnian
Native/ Bilingual
Timeline
Store Manager
Express Retail
03.2017 - Current
Store Manager
Express Retail
09.2016 - 02.2017
Assistant Manager
Express Retail
01.2013 - 08.2016
Coordinator's Assistant
Marshalls & HomeGoods
10.2010 - 09.2011
Business Management
LaGuardia Community Collage
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