Irma Carbajal
Escondido,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 12 years of relevant work experience to your team.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Valle Verde Pediatrics
01.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Used Epic to schedule appointments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined payment processing by implementing efficient systems and organizational strategies.
- Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
Front /Back Office /Referral Services Coordinator
Concentra (previously Us Healthworks)
01.2014 - 01.2020
- Assisting physicians with procedures and examinations
- Enhanced patient experience by efficiently managing referral processes and liaising with healthcare professionals.
- Streamlined referral services for improved patient outcomes and satisfaction rates.
- Managed high-volume referral requests, ensuring timely responses and accurate documentation.
- Developed strong relationships with referring physicians, resulting in increased referrals and overall network growth.
- Provided exceptional customer service to patients and families throughout the entire referral process.
- Trained new employees on referral protocols, contributing to a cohesive team environment focused on quality patient care.
- Collaborated with insurance companies to secure necessary authorizations for patient treatments and services.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completing EDD forms and FMLA forms
Physical Therapy Aide/Front Office
Us HealthWorks-Physical Therapy
01.2010 - 01.2014
- Checking Patients in and out
- Scheduling new patients
- Obtaining authorization
- Assist and follow through with patient care and activities
- Work closely with physical therapist to ensure comprehensive delivery of treatment and quality care
- Physical agility Testing
- Translating for Therapist Physical Therapy Aid.
Education
Valley Highschool
Escondido, CASkills
- Ability to prioritize and multi task
- Fluent in Spanish
- Analytical Customer service oriented
- Strong written and oral communication skills
- Verbal Communication
- Insurance Verifying
References
- Cassie Stanton P.A. cjstanton66@yahoo.com (760)576-7478
- Romelle Butts -(Previous office manager -Romelleregina@yahoo.com
- Dr.Garrett Tallman -Orthopedic Surgeon (760) 633-4700
- Dr.Paul D. Kim -Orthopedic Spine Surgery -Pauldkim@gmail.com
Timeline
Patient Service Representative
Valle Verde Pediatrics
01.2022 - Current
Front /Back Office /Referral Services Coordinator
Concentra (previously Us Healthworks)
01.2014 - 01.2020
Physical Therapy Aide/Front Office
Us HealthWorks-Physical Therapy
01.2010 - 01.2014
Valley Highschool
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