Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Timeline
Generic

Irma Castillo

Miami,FL

Summary

Dynamic and results-driven Sr. Order Management Analyst at Jazwares, skilled in order management and data analysis. Successfully resolved shipping delays, enhancing customer satisfaction. Proven ability to foster vendor communication, ensuring seamless operations. Recognized for exceptional problem-solving and organizational skills, driving efficiency in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Sr. Order Management Analyst

Jazwares
Plantation, FL
07.2023 - Current
  • Oversee import orders for one of largest retail chain stores, Target.
  • Coordinate with our overseas team to troubleshoot and rectify shipping delays.
  • Work alongside product development to inform sales team of anticipated development delays.
  • Facilitate training sessions and provide guidance to new team members on order management protocols and best practices.
  • Analyze and execute customer revisions to uphold accuracy.
  • Support sales team by addressing inquiries regarding order placement, tracking, and delivery status.
  • Generate reports for sales team upon request.
  • Monitor emails and address urgent issues to facilitate resolution of shipment delays.

Product Development Coordinator

Dyno LLC
Pompano Beach, FL
11.2021 - 07.2023
  • Collaborated with product development team to provide administrative support.
  • Verified overseas vendor quote sheets for accuracy.
  • Ensured timely submission of forms with required supporting materials for licensor evaluations.
  • Oversaw accurate allocation of UPC numbers across inventory.
  • Evaluated monthly sales reports to organize data presented to PD managers.
  • Contributed to rollouts of innovative products and enhancements.
  • Analyzed prototypes to ensure high standards of execution and detail.
  • Supervised upkeep and arrangement in sample room for product development.
  • Ensured accuracy in managing and maintaining data for a catalog exceeding 500 products.

Sales Coordinator

Jazwares
Weston, FL
11.2020 - 11.2021
  • Completed customer quote sheets and configured setup forms.
  • Managed and updated product data across customer portals.
  • Oversaw and revised costing sheets to ensure accuracy of information.
  • Processed sample requests across a range of accounts.
  • Strengthened client relationships via timely responses to inquiries and proactive problem-solving.
  • Crafted and delivered product presentations efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Sales Coordinator

Evolution Lighting
Pembroke Pines, FL
12.2018 - 03.2020
  • Provided administrative assistance to a vice president of Sales.
  • Collaborated on product selection for diverse retail clients.
  • Engaged daily with overseas vendors to gather ship dates, quote sheets, and necessary details.
  • Created presentations for the sales team.
  • Updated pricing matrices to optimize final cost estimations for retail customers.
  • Coordinated and assisted in setups during product line review events.
  • Recorded detailed sales activity and compiled reports for analysis.
  • Coordinated logistics for marketing material mailings, ensuring timely delivery

Assistant Buyer

Modani
Miami, FL
07.2017 - 12.2018
  • Administered and directed purchase orders to over 20 global suppliers.
  • Analyzed sales reports to uncover best sellers, low stock levels, and overstocked items.
  • Communicated daily with suppliers to verify the fulfillment of scheduled ship dates.
  • Notified stores and team members of any updated arrival dates, or delays.
  • Managed all correspondence from suppliers, customer service, and managers efficiently.
  • Reviewed inspection reports to verify compliance with quality standards, prior to shipping.
  • Processed wire payments to suppliers after verification and delivery of production orders.
  • Requested credits from suppliers for received, damaged merchandise.

Sales Coordinator

Adesso
New York, NY
01.2014 - 04.2017
  • Managed and processed order entry for major accounts such as Wal-Mart, Target, and Amazon.
  • Collected sales reports from customer portals and delivered insights to sales team.
  • Adjusted cost recaps to evaluate the customer's final cost, markup, and retail.
  • Constructed PowerPoint presentations to present new items and merchandising opportunities.
  • Communicated daily with overseas suppliers regarding quotations, samples, and ship dates.
  • Managed packing, shipping, and tracking of samples.
  • Supported the organization and upkeep of customer files for efficient access.
  • Administered vendor portals, keeping information consistently updated.

Education

Associate of Science - Fashion Design

THE ART INSTITUTE OF FT. LAUDERDALE
Fort Lauderdale, FL
04.2010

Skills

  • Order management
  • Data analysis
  • Inventory management
  • Vendor communication
  • Sales support
  • Training facilitation
  • Customer service
  • Problem solving
  • Time management
  • Attention to detail
  • Report generation
  • Organizational skills
  • Excellent communication
  • Problem-solving

References

Available upon request

Languages

Spanish
Professional

Timeline

Sr. Order Management Analyst

Jazwares
07.2023 - Current

Product Development Coordinator

Dyno LLC
11.2021 - 07.2023

Sales Coordinator

Jazwares
11.2020 - 11.2021

Sales Coordinator

Evolution Lighting
12.2018 - 03.2020

Assistant Buyer

Modani
07.2017 - 12.2018

Sales Coordinator

Adesso
01.2014 - 04.2017

Associate of Science - Fashion Design

THE ART INSTITUTE OF FT. LAUDERDALE

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