Irma Castillo
Kenosha,WI
Summary
I have worked with the public and have always been able to show-case my customer service and interpersonal skills. I am a multi-tasking, professional, and confident team member with excellent communication skills proficient in both reading and writing in Spanish. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Logistics Specialist
Pfizer (Manpower)
12.2021 - 12.2023
- Updated and maintained databases to track shipments and inventory.
- Tracked and managed transfer paperwork such as packing lists.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Monitored performance of logistics operations to identify areas for improvement.
- Validated inventory levels and updated systems using handheld devices.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
Produce Vendor
Castillo's Produce
10.2003 - 10.2021
- Managed wholesale purchase for resale
- Manage the day to day operations of fragile inventory and stock
- Administered the financial ledger and record keeping
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set up displays and signage to attract customers and boost sales.
- Negotiated favorable terms with suppliers to reduce costs and improve profit margins.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Food Service Leader
Kwik Trip
10.2018 - 01.2020
- Helped launch new products and implement new procedures
- Managed stock inventory and supplies
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained compliance with all company policies, procedures, and local health regulations to ensure a safe and healthy work environment for all employees.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Child Development Educator
Extended Love CDC
10.2003 - 10.2018
- Responsible for creating daily curriculum
- Worked in a team environment with daily parent communication
- Closely monitored and assisted in developing motor and verbal skills
- Ensured that students were kept in a safe and clean environment
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Helped students explore concepts with engaging, learning-focused activities.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Education
G.E.D. -
Gateway Technical College
Kenosha, WIChild Development Studies -
Gateway Technical College
Kenosha, WISkills
- Leadership
- Strong Communication Skills
- Multitasking
- Risk Assessment
- Punctual
- Safety Minded Customer Service Skills
- Operating forklifts
- Inventory counting
- Safety practices
- Team Oversight
- Logistics Software Proficiency
- Order Preparation
- Problem-Solving
- Decision-Making
Leadership and Community
- Kenosha Wrestling Academy 2012 until 2020 Member of the Parent Volunteer Board of Directors, Team Photographer, Social Media Coordinator, Parent Liaison
- Rhode Theater 2012 until 2020 Member of the Board of Directors, Event Photographer, Social Media Coordinator
- Girl Scouts of America 2010 until 2013 Head Troop Leader, Fundraising Coordinator, Outing/Events Coordinator, Treasurer
Languages
Spanish
Native or Bilingual
Timeline
Logistics Specialist
Pfizer (Manpower)
12.2021 - 12.2023
Assistant Food Service Leader
Kwik Trip
10.2018 - 01.2020
Produce Vendor
Castillo's Produce
10.2003 - 10.2021
Child Development Educator
Extended Love CDC
10.2003 - 10.2018
G.E.D. -
Gateway Technical College
Child Development Studies -
Gateway Technical College
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