Irma Collazo
Healthcare Administrative Professional
Orlando,FL
Summary
Compassionate and experienced healthcare professional seeking remote employment opportunities to provide exceptional patient care and support in the medical field, leveraging my expertise to improve health outcomes and enhance the patient experience.
Overview
31
31
years of professional experience
Work History
Sr. Front Office Assistant
Orlando Health Physician Associates
Kissimmee, FL
03.2022 - Current
- Managed front office customer service with average of 40 patients daily, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments and consultations.
- Protected patients by observing strict HIPAA guidelines.
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
Scheduling Coordinator
Orlando Health
Orlando, FL
07.2021 - 03.2022
- Gathered personal and insurance information from each patient.
- Utilized software systems such as , Epic, Athena Health.for creating and managing patient schedules.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
Administrative Assistant, Schedule Coordinator, Front Desk
Orlando Health Physician Associates
Orlando, FL
07.2002 - 07.2021
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Ordered office supplies and maintained inventory levels of medical supplies. Maintained current, organized, and efficient office inventories.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Submitted diagnosis and procedure codes for insurance companies.
- Trained new staff on office procedures, software programs and customer service protocols.
- Managed staff scheduling and set patient scheduling policy.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
Certified Pharmacy Tech
Walgreens /IPS pharmacy
Kissimmee, FL
01.1993 - 08.1998
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
Certified Professional Secretary -
Mid-FloridaTech
01.1994
H.S Diploma -
Uniondale High School
01.1986
Skills
Bilingual: English and Spanish
Proficiency in EMR systems: Epic, Allscripts, Mysis, Onbase and Athena, Microsoft Office and Excel
- Multi-Line Phone Operations
- Prioritizing Patients
- Medical Coding Understanding
- Problem-Solving Capabilities
- Time Management Proficiency
- Verbal and Written Communication
- Service-Oriented Mindset
- Positive and Professional
Roles And Responsibilities
- Perform administrative duties including scheduling appointments, entering patient data/ registration, check patients in and out, handle multiple tasks simultaneously such as and not limited to: answering phones, taking messages, utilize medical terminology, retrieve electronic faxes, verify patient insurances and policies, and confirm appointments.
- Scan records into medical chart and process release of information requests.
- Utilize critical thinking skills to support physician and accommodate patients in unforeseen situations.
- Advocates for patients to ensure that they get the best care possible.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Responsible for daily balanced any issues or concerns for patients, staff, and physicians.
- Identified, addressed, and assisted with orientation and development of new hires.
- Manages inventory and replenishing of office and medical supplies.
- Provided coverage for front office staff as needed per operations.
Personal Information
Title: Scheduling Coordinator
References
Available upon request
Timeline
Sr. Front Office Assistant
Orlando Health Physician Associates
03.2022 - Current
Scheduling Coordinator
Orlando Health
07.2021 - 03.2022
Administrative Assistant, Schedule Coordinator, Front Desk
Orlando Health Physician Associates
07.2002 - 07.2021
Certified Pharmacy Tech
Walgreens /IPS pharmacy
01.1993 - 08.1998
Certified Professional Secretary -
Mid-FloridaTech
H.S Diploma -
Uniondale High School
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