Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irma Constant-Latney

East Hartford,CT

Summary

Proven to enhance service delivery by implementing key performance metrics at Chartwells/Compass Group Inc., I am a quick learner and exhibit a strong work ethic. Excelling in customer service and food safety, I increased efficiency and maintained high safety standards, demonstrating adaptability and commitment to excellence.

Overview

36
36
years of professional experience

Work History

Food Service Worker

Chartwells/Compass Group Inc.
08.2019 - 05.2024


  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Stower

Amazon
08.2017 - 07.2019
  • Inspected items for any damages and reported discrepancies to supervisor.
  • Sorted over 1000 products onto shelves according to type, weight, and size.
  • Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes.
  • Made sure that products were produced on time and are of good quality.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Increased efficiency in stowing processes by implementing better organization and time management techniques.

Loans Servicing Clerk

The Milford Bank
08.1998 - 08.2014
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Handled sensitive client information discreetly and securely, adhering strictly to confidentiality guidelines outlined by the company's privacy policy.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Answered inquiries and provided superior customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Monitored key dates to obtain information by deadlines.
  • Performed routine administrative tasks in support of the consumer loan servicing department.
  • Processed Loan payments and maintained payment files of delinquent loans.
  • ensured mortgage customers homeowners' insurance and flood insurance were current.
  • Updated flood insurance and homeowner insurance payments for escrow accounts.
  • Informed customers with non-escrow accounts via mail/phone of pending insurance cancellations.
  • Force placed homeowners' insurance and flood insurance coverage on cancelled accounts.

Security Officer

Universal Distributors
08.1993 - 09.1997
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Sales Associate

Macy's Department Store
11.1988 - 05.1993
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

GED -

Hamden High School
Hamden, CT

Human Services

Albertus Magnus College
New Haven, CT

Skills

  • Quick Learner
  • Positive Attitude
  • Multitasking
  • Customer Service
  • Strong Work Ethic
  • Working with Diverse People
  • Food safety knowledge
  • Food storage practices
  • Cooking

Timeline

Food Service Worker

Chartwells/Compass Group Inc.
08.2019 - 05.2024

Stower

Amazon
08.2017 - 07.2019

Loans Servicing Clerk

The Milford Bank
08.1998 - 08.2014

Security Officer

Universal Distributors
08.1993 - 09.1997

Sales Associate

Macy's Department Store
11.1988 - 05.1993

GED -

Hamden High School

Human Services

Albertus Magnus College

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Irma Constant-Latney