Summary
Overview
Work History
Education
Skills
Timeline
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Irma Delgado

Irma Delgado

Medical Assistant
Hialeah,Fl.

Summary

Dynamic Medical Assistant with proven expertise at Premier Medical Consultants, skilled in patient care coordination and clinical documentation. Recognized for enhancing patient satisfaction through compassionate support and effective communication. Proficient in HIPAA compliance and vital sign monitoring, fostering trust and ensuring quality care in a fast-paced environment. I have over 30 years of experience in delivering compassionate healthcare and I am certain I can be an asset to your company.

Overview

32
32
years of professional experience

Work History

Medical Assistant

Premier Medical Consultants
02.2010 - 04.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.

Office Manager

CAC-Ramsey
01.1992 - 06.2004
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

High School Diploma -

Hialeah High School
Hialeah, Fl.
06-1991

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Reliable team player
  • Procedure assistance
  • Compassionate
  • Patient assessments
  • Professionalism and ethics
  • Maintaining confidentiality
  • Compassionate caregiver
  • Patient care coordination
  • Medical supply inventory
  • Medical office administration
  • Fluent in English & Spanish
  • Adaptable
  • Patient relations
  • Patient management
  • Professional bedside manner
  • Valid FL driver's license
  • Conflict resolution
  • Companionship and emotional support

Timeline

Medical Assistant

Premier Medical Consultants
02.2010 - 04.2024

Office Manager

CAC-Ramsey
01.1992 - 06.2004

High School Diploma -

Hialeah High School

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Irma DelgadoMedical Assistant