Irma dorki
Port Clinton, OH, USA,OH
Summary
Dynamic leader with a proven track record at Ottawa County Department of Job and Family Service, enhancing department efficiency and stakeholder relationships. Excelled in fostering innovation and teamwork, alongside implementing effective staff training programs. Skilled in problem-solving and communication, significantly improved service delivery and employee retention through strategic partnerships and continuous improvement initiatives.
Overview
35
35
years of professional experience
Work History
Public Service Administrator
Ottawa County Department of Job and Family Service
Oak Harbor, OH
05.2019 - 12.2024
- Improved overall department efficiency by streamlining processes and implementing new organizational systems.
- Fostered strong stakeholder relationships by maintaining open lines of communication with community leaders, organizations, and partners.
- Strengthened the organization''s reputation as a trusted provider of essential services by upholding high ethical standards in daily operations.
- Coordinated cross-departmental teams to achieve project milestones within established deadlines.
- Enhanced staff productivity through targeted training initiatives and performance management tools.
- Promoted a culture of innovation by encouraging employees to propose creative ideas for process improvements and service delivery enhancements.
- Facilitated partnerships between public agencies, non-profit organizations, and private sector entities to address pressing social issues collaboratively.
- Increased employee retention rates by implementing effective staff recognition programs that rewarded outstanding contributions to the organization''s mission fulfillment.
IM Case Manager
Ottawa County Department of Job and Family Service
Oak Harbor, OH
05.1990 - 06.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
No Degree -
Tiffin University
Tiffin, OH06-1972
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Written and verbal communication
- Client needs assessments
- Team building
- Public relations
- Interviewing skills
- Professionalism
- Staff training
- Staff supervision
- Continuous improvement
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Received the Larry Noblit award (twice)
I received these awards for the assistance of helping our nursing home facilities and the elderlies.
I also received the Senior Resource Award
Languages
Spanish
Native or Bilingual
Timeline
Public Service Administrator
Ottawa County Department of Job and Family Service
05.2019 - 12.2024
IM Case Manager
Ottawa County Department of Job and Family Service
05.1990 - 06.2019
No Degree -
Tiffin University