Irma Eguiarte
Houston,Texas
Summary
Dynamic Care Coordinator with a proven track record at The Harris Center for Mental Health and IDD, adept at case management and patient advocacy. Successfully reduced hospital readmission rates through strategic care planning and effective communication, fostering strong relationships with clients and multidisciplinary teams to enhance patient outcomes.
Overview
13
13
years of professional experience
Work History
Care Coordinator
The Harris Center For Mental Health And IDD
04.2014 - 10.2025
- Coordinated care plans for clients, ensuring comprehensive support and follow-up services.
- Facilitated communication between clients, families, and healthcare providers to optimize care delivery.
- Assisted in managing client appointments and transportation arrangements for timely access to services.
- Monitored client progress and adjusted care strategies based on feedback and changing needs.
- Provided training to new staff on care coordination protocols and best practices.
- Developed resource guides for clients, promoting community engagement and available support options.
- Collaborated with multidisciplinary teams to enhance service integration for clients with complex needs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
- Coordinated volunteer support services for patients requiring additional home care assistance.
- Improved care team communication with implementation of centralized information system.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Facilitated multi-disciplinary team meetings to ensure comprehensive care plans, enhancing patient outcomes.
- Reduced hospital readmission rates by coordinating effective post-discharge care plans.
- Streamlined referral process to specialists, reducing wait times for critical treatments.
- Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Successfully negotiated client contract renewals to create increased revenue.
- Ordered all pharmacy supplies and kept check on inventory levels.
Substitute Teacher
International High School
09.2012 - 04.2014
- Delivered instructional support in diverse classrooms, fostering student engagement and understanding.
- Adapted lesson plans to meet varied learning needs and classroom dynamics effectively.
- Collaborated with full-time teachers to ensure continuity of learning during absences.
- Implemented classroom management strategies promoting a positive learning environment.
- Assisted in the development of educational materials aligned with curriculum standards.
- Provided feedback on student performance to enhance academic growth and achievement.
- Utilized technology tools to facilitate interactive learning experiences for students.
- Participated in staff meetings to discuss educational strategies and student progress updates.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
- Enhanced student engagement by implementing interactive teaching methods.
- Integrated technology into lesson plans, increasing student interest and participation in subjects.
- Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
- Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Engaged parents and guardians in their children's learning process through regular communication and feedback.
- Adapted teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods.
- Participated in professional development workshops to stay current with educational best practices and pedagogical innovations.
- Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
- Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
- Utilized variety of assessment tools to evaluate student progress and inform instruction adjustments.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
- Improved learning outcomes with tailored instruction for diverse student needs.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Developed and executed lesson plans to cover required curriculum effectively.
- Provided feedback to students on assignments and tests, offering constructive advice for improvement.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student behavior and administered discipline as needed.
- Collaborated with other educators to plan and review instruction.
- Monitored student performance and provided feedback to inform instruction.
- Assisted students in mastering subject material and preparing for tests.
- Utilized variety of instructional strategies to meet individual student needs.
- Developed creative instructional strategies to keep students engaged and motivated.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Documented student progress and provided regular updates to parents.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Developed lesson plans to align with grade-level standards and objectives.
- Developed and implemented behavior management plans for students with challenging behavior.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Education
Bachelor of Science -
Ashford University
No Degree - Child Development
Ashford University
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Goal setting
- Policy adherence
- Scheduling
- Care planning
- Quality assurance
- Process improvements
- Progress monitoring
- Organizational standards
- Resource allocation
- Monitoring tools
- Strategic planning
- Interdepartmental collaboration
- Database coordination
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Client relationship management
- Conflict resolution
- Ethical judgment
- Crisis intervention
- Workflow management
- Patient assessment
- Cultural sensitivity
- Discharge planning
- Treatment Planning
- Community outreach
- Needs assessment
- At-home care instruction
- Empathy and compassion
- HIPAA guidelines
- Critical thinking
- Patient safety
- Schedule management
- Records management
- Patient care assessment
- Patient relations
- Electronic medical record software
- Organizational goal development
- Quality assurance controls
- Risk management
- Decision-making
- Care delivery
- Performance metrics
- Certified in CPR/AED
- Employee training program
- Training and mentoring
- Interdepartmental functions coordination
- Wellness services
- Employee performance evaluations
- Heartsaver first aid CPR AED
- Health information systems
- Risk analysis
- Healthcare delivery
- Staff scheduling
- Process improvement
- Epic systems
- Heartsaver first aid CPR AED (first aid CPR AED)
- Profit improvements
- Instructional material development
- Patient education and counseling
- Problem identification
- Administrative staff supervision
- Prehospital trauma life support
- Records maintenance
- Service utilization improvements
- CPR/AED
- Operational records maintenance
- Risk mitigation
- Disease research
- Data analysis
- Heartsaver first aid (first aid)
- Clinical quality program standards
- Basic life support for health care providers
Languages
Spanish
Native or Bilingual
Timeline
Care Coordinator
The Harris Center For Mental Health And IDD
04.2014 - 10.2025
Substitute Teacher
International High School
09.2012 - 04.2014
Bachelor of Science -
Ashford University
No Degree - Child Development
Ashford University