Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Irma Flores-Lopez

Rogers,AR

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. I am also fluent in English and Spanish, which is a reason I do most of the in-house translations and interpretations at work.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Retail Administrative Assistant

SAS Retail Services
05.2023 - Current
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Translated documents from English to Spanish.

Food Service Director

Camp War Eagle
10.2021 - 06.2023
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals
  • Checked and tested foods to verify quality and temperature
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Motivated staff to perform at peak efficiency and quality
  • Maintained inventory of food supplies and ingredients by conducting regular stocktakes, ordering low-stock items and frequently updating inventory lists
  • Monitored food preparation, production and plating for quality control
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Set schedules for 40 staff by planning and designating shifts and hours
  • Limited portion sizes and used garnishes to control food costs
  • Handle and trained group of 30 international staff with language barriers.

Camper Recruiting Coordinator

Camp War Eagle
05.2019 - 06.2023
  • Developed lists of qualified candidates for recruiting events
  • Provided clear instruction to activity and program participants to deliver fun and safety
  • Coordinated and led carnivals, recruiting events and other activities for both small and large groups
  • Set up and broke down promotional booths and tents, talked to potential customers and work for successful promotional events
  • Analyzed consumer usage patterns to identify trends and target key demographics
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts.

Office Assistant

Camp War Eagle
10.2013 - 04.2020
  • Completed clerical tasks such as filing, copying and distributing mail
  • Interacted with customers by phone, email or in-person to provide information
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Delivered clerical support by handling range of routine and special requirements
  • Executed record filing system to improve document organization and management
  • Developed correspondence letters, memos and emails
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
  • Communicated with management when customer issues escalated and worked to find resolutions
  • Translated documents in Spanish
  • Applied cultural understanding to discern specific meanings beyond literal written words
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.

CNA/Cardiac Monitor Technician

Northwest Medical Center
01.2010 - 10.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips
  • Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.

Store Manager's Assistant

McDonald's
10.1997 - 01.2010
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Rotated merchandise and displays to feature new products and promotions
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Education

No Degree - Basics

NorthWest Arkansas Community College
Bentonville, AR

High School Diploma -

Rogers High School
Rogers, AR

Skills

  • Microsoft Office
  • Data Entry
  • 10-Key
  • People and Time Management
  • Teamwork and Collaboration
  • Multitasking
  • Bilingual English and Spanish

Certification

  • ServSafe Certification
  • Medical Interpreter Certification

Timeline

Retail Administrative Assistant

SAS Retail Services
05.2023 - Current

Food Service Director

Camp War Eagle
10.2021 - 06.2023

Camper Recruiting Coordinator

Camp War Eagle
05.2019 - 06.2023

Office Assistant

Camp War Eagle
10.2013 - 04.2020

CNA/Cardiac Monitor Technician

Northwest Medical Center
01.2010 - 10.2019

Store Manager's Assistant

McDonald's
10.1997 - 01.2010

No Degree - Basics

NorthWest Arkansas Community College

High School Diploma -

Rogers High School

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Irma Flores-Lopez