Irma Fraire
Edinburg,TX
Summary
Solid team player with an upbeat attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Hardworking and accustomed to fast paced environment. Fast learner, reliable, and efficient.
Overview
10
10
years of professional experience
Work History
Bartender
Ambra - Il Forno Brands
03.2023 - 07.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
- Trained new bartenders on mixing techniques, recipes, and proper customer service etiquette for consistent service quality.
GSA
European Wax Center
11.2021 - Current
- Greet and welcome guest with a smile and professional conversation
- Respond to telephone and in person request for information, entered reservations and handling guest requests in a timely manner
- Oversaw customer service issues and handled complaints or reported to management
- Make and confirm reservations
- Handle display and set up of items on shelves and restocked
Main Bartender
Xanterra South Rim LLC.
03.2022 - 09.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
YARD HOUSE
10.2018 - 07.2021
- Developed new signature cocktails to support bar marketing brand and increase profits
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Kept bar presentable and well-stocked to meet customer needs
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events
- Managed cash and bar revenue during special promotions or sporting events
- Implemented drink prep procedures that significantly reduced wasted stock
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Waitress
TEXAS ROADHOUSE
07.2015 - 12.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Checked identification for minimum age for sale of alcoholic beverages
- Used slow periods to restock supplies, ice, trays and delivery bags
- Increased sales significantly by upselling higher-end products to customers
- Worked with POS system to place orders, manage bills and handle complimentary items.
Waitress
LUBY’S
04.2014 - 07.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Used slow periods to restock supplies, ice, trays and delivery bags
- Increased sales significantly by upselling higher-end products to customers
- Cultivated warm relationships with regular customers.
Bartender
Oak Bar And Grill
11.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
DIPLOMA -
EDINBURG HIGH SCHOOL
Skills
- Highly Reliable
- Managing Cash Register
- Multitasking Abilities
- Time Management
- Team Leadership
- Cleanliness Standards
- Strong Communication
- Upselling Strategies
Timeline
Bartender
Oak Bar And Grill
11.2023 - Current
Bartender
Ambra - Il Forno Brands
03.2023 - 07.2023
Main Bartender
Xanterra South Rim LLC.
03.2022 - 09.2022
GSA
European Wax Center
11.2021 - Current
Bartender
YARD HOUSE
10.2018 - 07.2021
Waitress
TEXAS ROADHOUSE
07.2015 - 12.2018
Waitress
LUBY’S
04.2014 - 07.2015
DIPLOMA -
EDINBURG HIGH SCHOOL
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