Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Irma Gittens

Irma Gittens

Bakersfield,CA

Summary

Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Manager's Assistant

Erika Deniz
10.2022 - Current
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.
  • Utilized Software to create and edit correspondence, documents and materials.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Developed strategy to increase sales and drive profits.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Bartender

Donovan Bros. Golf Inc.
09.2012 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Event Attendant

Rabobank Arena
08.2010 - 05.2013
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

High School Diploma -

Shafter High School
Shafter, CA

Skills

  • Bilingual in Spanish and English
  • Clerical Support
  • Hazard Elimination
  • Basic Computer Support
  • Continuous Development
  • Multi-Line Telephone System Operation
  • Employee Communications
  • Customer Loyalty
  • Supply Restocking
  • Office Meetings
  • Records Management
  • Call Handling
  • Cash Drawer Management
  • Microsoft Office
  • Administrative Procedures
  • Multitasking and Time Management
  • Organize Files
  • Set Appointments
  • Goal Attainment

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager's Assistant

Erika Deniz
10.2022 - Current

Bartender

Donovan Bros. Golf Inc.
09.2012 - Current

Event Attendant

Rabobank Arena
08.2010 - 05.2013

High School Diploma -

Shafter High School

Similar Profiles

CREATE PROFILE
Irma Gittens