Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irma Grubb

Dandridge,TN

Summary

Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Cerner. Supportive Patient Service Representative with 8 months of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education.

Overview

5
5
years of professional experience

Work History

ER Admissions Clerk

Jefferson Memorial Hospital
Jefferson City, TN
09.2023 - 03.2024
  • Processed admission paperwork, including consent forms and health records.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Ensured that all documents were completed accurately prior to admitting patients to the ER unit.
  • Answered phone calls promptly and directed inquiries to appropriate personnel or departments.
  • Responded to requests from doctors, nurses or other staff members in a timely manner.
  • Greeted incoming patients and their families in a professional manner.
  • Reviewed charts for accuracy before submitting them for billing purposes.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Collected co-pays from patients when applicable and issued receipts accordingly.
  • Provided customer service support by answering questions regarding hospital policies and procedures.
  • Coordinated admissions with other departments such as laboratory services, radiology.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Performed general office duties such as photocopying documents, faxing records and ordering supplies.
  • Verified patient information, including insurance coverage and medical history.
  • Performed data entry to ensure accurate patient information was entered into the system.
  • Communicated with physicians, nurses, social workers, case managers. to coordinate admission process.
  • Completed relevant insurance and other claim forms.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated equipment and machinery according to safety guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Patient Access Clerk

UT Medical Center
Knoxville, TN
08.2019 - 03.2020
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Verified demographics and insurance information to register patients in computer system.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Assembled registration paperwork and placed identification bands on patient.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information using Cerner.

Education

High School Diploma -

Fleming Neon High School
Neon, Kentucky
05.1984

Some College (No Degree) -

Hazard Community And Technical College
Hazard, KY

Steno Secretarial Certificate - Medical Office - Legal Office

Letcher County Vocational Education Center
Whitesburg, Kentucky
05.1984

Skills

  • Insurance company knowledgeable
  • Payment processing
  • Appointment scheduling
  • Regulatory compliance

Timeline

ER Admissions Clerk

Jefferson Memorial Hospital
09.2023 - 03.2024

Patient Access Clerk

UT Medical Center
08.2019 - 03.2020

High School Diploma -

Fleming Neon High School

Some College (No Degree) -

Hazard Community And Technical College

Steno Secretarial Certificate - Medical Office - Legal Office

Letcher County Vocational Education Center

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Irma Grubb