Summary
Overview
Work History
Education
Skills
Assessmentsummary
Timeline
Receptionist

Irma Hendershot

Alamogordo,NM

Summary

Experienced and highly organized professional in the medical field with a proven track record of providing support to corporate-level officers and senior management personnel. Demonstrated expertise in financial and operational leadership, ensuring smooth and efficient business operations. Skilled in implementing process, procedure, and policy improvement initiatives that drive productivity and maintain service integrity and quality. Adept at optimizing workflows to increase productivity while reducing labor costs.

Overview

18
18
years of professional experience

Work History

Utilization Intake Coordinator

Ameriben Medical
07.2022 - 07.2024
  • Handling preauthorization processes, which includes checking eligibility in multiple databases and maintaining accurate details
  • I excel in taking inbound calls and possess a proficiency in Microsoft tools for effective communication
  • Moreover, I am adept at checking various insurance companies' documentation plans, following up on calls, managing voicemails and faxes, and ensuring urgent faxes are completed within the correct TPA time frame
  • With my multitasking capabilities, I can effortlessly manage multiple screens and utilize a soft phone connected to the internet
  • Working within a Virtual Machine (VM), I collaborate with Microsoft Teams to stay connected with my teams and nurses
  • I actively participate in monthly team meetings using Teams as well
  • Efficiently handling incoming faxes, I am skilled in using Right Fax and always stay on top of my daily tasks
  • I have consistently maintained a strong work ethic, being the first in and last out of work, ensuring that I take the utmost care of our members and offering my time and assistance on weekends when needed.

Field Auditor

Change Healthcare
03.2018 - 06.2022
  • I have extensive experience in various administrative and managerial roles, demonstrating my strong ability to organize and maintain efficient operations
  • I successfully audited charts for desired requirements and ensured timely submission to the proper chart files
  • I also excelled in scanning paper and working with multiple EMR systems
  • Driving to several different offices and states ensuring that all collected per Execl.

General Manager

Del Taco
03.2016 - 08.2018
  • Effectively scheduled employees, managed end-of-week reports and payroll, handled the hiring process
  • Additionally, I meticulously counted down registers, ensured product and money accuracy, and conducted secure bank deposits with the safety and satisfaction involved.

Medical Records department of the Administrative/Billing Depart

04.2012 - 10.2015
  • Efficiently organized and managed medical records
  • I prepared charts, scanned and indexed records, and worked proficiently with the EMR under Centricity
  • I also played a key role in verifying insurance, processing claims, and running EOBs.

Front Office Administrator

Arizona Cardiology Group
03.2008 - 06.2011
  • Highlighted my exceptional patient service skills
  • I adeptly greeted patients, managed the satellite office, and maintained inventory of essential supplies
  • Managing phone calls, updating patient demographics and insurance information, and processing claims were all key responsibilities I performed with utmost efficiency.

Office Administrator

Com-Forcare Senior Services
09.2006 - 05.2008
  • Various administrative tasks
  • These included answering phone calls, scheduling appointments, managing billing and deposits, and ensuring accurate caregiver-client assignments
  • My attention to detail and strong organizational skills greatly contributed to the smooth functioning of daily operations.

Education

Bachelor of Science in Healthcare Management -

Colorado Technical University
Colorado Springs, CO
06.2025

High school or equivalent -

Hesperia High School
Hesperia, CA
05.2000

Skills

  • Auditing
  • Insurance verification
  • Authentication procedures
  • Medical terminology
  • Microsoft Office Suite
  • HIPAA regulations
  • Medical coding
  • Data collection
  • Documentation review
  • Clerical tasks
  • EMR systems
  • Customer service
  • Cash handling
  • Communication skills
  • Data entry
  • Insurance Verification
  • Follow-up skills
  • Multi-Line Phone Systems
  • Appointment Scheduling
  • Customer Service
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Microsoft Office
  • Documentation and Recordkeeping
  • Data retrieval systems
  • Policy and procedure modification
  • Scheduling
  • Patient Scheduling
  • Scheduling appointments
  • Data Entry

Assessmentsummary

  • Receptionist, 07/01/19, Highly proficient, The candidate demonstrated their ability to effectively handle tasks in an office setting, ensuring smooth operations and maintaining an organized workflow. This level of proficiency suggests that they possess the necessary skills to efficiently manage appointments and coordinate various tasks with precision. Employers can be confident in their ability to handle administrative duties and maintain a well-structured work environment.
  • Filing & Organization, 07/01/19, Highly proficient, This confirms their ability to arrange and manage files or records using a set of rules. They have demonstrated their aptitude for creating and maintaining a systematic filing structure, ensuring that documents can be easily accessed and retrieved when needed. Their highly proficient rating in this area assures employers that they possess the necessary organizational skills to effectively manage and maintain filing systems.
  • Scheduling, 07/01/19, Highly proficient, This demonstrates the candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules. They have shown competence in efficiently organizing appointments and events, minimizing scheduling conflicts and ensuring that all tasks are properly allocated. Employers can have confidence in their ability to handle scheduling responsibilities with accuracy and efficiency.
  • Electronic Health Records (EHR) best practices, 06/01/20, Familiar, While they possess some knowledge of EHR data and associated privacy regulations, they may benefit from further training or experience in this area. However, their familiarity suggests that they have a foundational understanding of EHR usage and are capable of navigating electronic health records to some extent.

Timeline

Utilization Intake Coordinator

Ameriben Medical
07.2022 - 07.2024

Field Auditor

Change Healthcare
03.2018 - 06.2022

General Manager

Del Taco
03.2016 - 08.2018

Medical Records department of the Administrative/Billing Depart

04.2012 - 10.2015

Front Office Administrator

Arizona Cardiology Group
03.2008 - 06.2011

Office Administrator

Com-Forcare Senior Services
09.2006 - 05.2008

Bachelor of Science in Healthcare Management -

Colorado Technical University

High school or equivalent -

Hesperia High School
Irma Hendershot