IRMA HERRERA
Live Oak,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
PARTS CORDINATOR
Caliber Collision
11.2022 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in auto body equipment.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
CUSTOMER SERVICE REP
Caliber Collision
10.2020 - Current
- Schedule customers , recieve payments, multiple phone lines, data entry, handle customer issues, contact insurances, file paperwork - Assembles repair order folders for writers
FRONT DESK RECEPTIONIST
Travelodge
01.2018 - 10.2020
- Check customers in and out, answer multiple phone lines, book reservations, cash handling, breakfast set up, clean office area when needed
SALES ASSOCIATE
Metro PCS
05.2016 - 08.2017
- Advertise new promotions for customers, help customers with bill issues, promote accessories
Education
General education
LIVE OAK HIGH SCHOOL
2014
Skills
- Efficient at Microsoft Office programs
- Great communication skills
- Fast Learner
- Motivated to learn
- Active Listening
- Parts Maintenance
- Vendor Relations
- Evaluating Parts
- Pulling Parts
- Ordering Parts
- Return Processing
- Parts Identifications
- Report Preparation
- Microsoft Word
- Account Management
- Credit Card Payment Processing
- Customer Relations
- Stocking and Replenishing
Languages
Spanish
Professional Working
Timeline
PARTS CORDINATOR
Caliber Collision
11.2022 - Current
CUSTOMER SERVICE REP
Caliber Collision
10.2020 - Current
FRONT DESK RECEPTIONIST
Travelodge
01.2018 - 10.2020
SALES ASSOCIATE
Metro PCS
05.2016 - 08.2017
General education
LIVE OAK HIGH SCHOOL
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