IRMA HERRERA
Poteet,TX
Summary
Highly motivated Bilingual Medical Assistant seeking Supervising position where Clinical and Administration skills can be used.
Overview
18
18
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
TENET HEALTH/ BAPTIST HEALTH SYSTEM/ HAVIT- Jourdanton
11.2014 - Current
- Triage patients, call-in scripts to pharmacy, EKG’s ,Stress test, Nuclear test, Insurance Verification, Front office(accounts receivable).
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Improved clinical workflow with introduction of electronic health records system.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
LEAD NURSE, NATIONAL CERTIFIED MEDICAL ASSISTANT
ATASCOSA HEALTH CENTER
06.2008 - 09.2014
- Doctors head nurse, Assisting w/ minor surgeries and procedures, administering injections, write out scripts ordered by doctor, call-out scripts to pharmacy, scheduling appointments, checking in medications, order supplies, sanitizing rooms, prenatal assessments, referrals, verifying insurance.
HOME HEALTH CARE PROVIDER
CASALINDA HOME CARE
09.2007 - 09.2008
- Distribute Medication, Administer Sub-Q Injections, Grooming and Cleaning, Meal Preparation.
Education
National Registered Certified Medical Assistant - Medical Assistant
SouthWest School of Business and Technical Careers
San Antonio, TX01.2008
Skills
- Clinical Skills: Triage, Vitals, EKG’s, Phlebotomy (Syringe, Finger Sticks, Butterfly, Vacutainer) Injections (Sub-Q, ID, IM) First Aid, CPR -AED, Urinalysis, Collecting and labeling specimens, suture and staple removal and wound care Prep room for procedures Pap smears, colposcopy, Prenatal care, assist in minor surgeries (I&D’s) Healthy Steps (physicals, DOT, and sports physicals) Stress test and Nuclear stress test
- Administrative: Familiar with ICD-9, CPT Coding, Medi-soft, Filing, Faxing, Faxing, Insurance verification, Prior authorizations, Referrals, Insurance Billing, Patient records management, Multi-line phone, HIPAA, Microsoft Word,Athena, Next Gen,Excel, Access, Power Point, Outlook , Scheduling, Internet Skills, call in scripts
Certification
ACLS AND BLS Certified
Languages
English
Native or Bilingual
Affiliations
Catholic Youth Organization- Volunteer/ concession stand, cleaning, etc
Timeline
MEDICAL ASSISTANT
TENET HEALTH/ BAPTIST HEALTH SYSTEM/ HAVIT- Jourdanton
11.2014 - Current
LEAD NURSE, NATIONAL CERTIFIED MEDICAL ASSISTANT
ATASCOSA HEALTH CENTER
06.2008 - 09.2014
HOME HEALTH CARE PROVIDER
CASALINDA HOME CARE
09.2007 - 09.2008
National Registered Certified Medical Assistant - Medical Assistant
SouthWest School of Business and Technical Careers
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