Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irma Hurtado

Fort Worth,TX

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

20
20
years of professional experience

Work History

Retail Sales Associate

Verizon
02.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Cell Phone Technician

Ingram Micro
01.2018 - 02.2023
  • Exceeded daily quota by 160 devices by utilizing exemplary time management.
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Completed quality and fraud inspections on cell phones.
  • Specialized in repairing iOS and Android phones and frequently worked on other manufacturer models.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Packer Associate

K-Power
08.2014 - 01.2018
  • Quickly and properly wrapped and boxed Furniture and household items, maintaining uniformity to meet fulfillment targets.
  • Implemented new tools to accurately measure product sizes, packaging equipment needed and packing options.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Service Advisor Assistant

National Car Rental
01.2006 - 01.2009
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.

Assistant Manager

Albertsons LLC
01.2004 - 01.2006
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

High School Diploma -

Central High School
San Angelo, TX
05.1982

Skills

  • Data Reports
  • Market Research
  • Production Work
  • Production Lines
  • Customer Support
  • Bug Fixes
  • Equipment Safety
  • Training Junior Team Members

Timeline

Retail Sales Associate

Verizon
02.2023 - Current

Cell Phone Technician

Ingram Micro
01.2018 - 02.2023

Packer Associate

K-Power
08.2014 - 01.2018

Service Advisor Assistant

National Car Rental
01.2006 - 01.2009

Assistant Manager

Albertsons LLC
01.2004 - 01.2006

High School Diploma -

Central High School

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Irma Hurtado