Irma Huseinovic

took some time off working to have time with my child and now I'm ready to get back into the work industry.

• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Contributed to agency success by consistently meeting or exceeding monthly sales targets.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Generated quotes and proposals for clients to match individual needs.
• Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
• Expanded client base by generating referrals from satisfied customers and networking within the community.

• Coordinated scholarship opportunities for qualified applicants, helping alleviate financial concerns during the enrollment process.
• Analyzed data trends to identify areas of opportunity for expanding outreach efforts, driving overall growth in applicant numbers.
• Assisted in increasing student retention by providing ongoing support and troubleshooting technical issues.
• Maximized enrollment rates through efficient follow-ups and timely communication with prospective students.
• Developed strong relationships with prospective students, guiding them through the admissions process for a smooth transition into the program.
• ASSISTED POTENTIAL STUDENTS WHO WERE INTERESTED IN GOING TO THE ONLINE SCHOOL TO SIGN UP. HELP REMOVE BARRIERS OF WHY PEOPLE GIVE THEMSELVES AN EXCUSE AS TO WHY NOT NOW OF GOING BACK TO SCHOOL.

• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients to create welcoming atmosphere.
• Assisted team with operational policies and procedures to drive services.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

ASSISTED CUSTOMERS WITH PROVIDING THEM KNOWLEDGE OF MATTRESSES AND FURNITURE, DIFFERENT LEVELS OF COMFORTS OF TYPES OF MATTRESSES AND SUCH. COMPLETED TRANSACTIONAL SALES FOR CUSTOMERS OVER THE PHONE AND PROVIDED THEM THE DATES AND TIMES WHEN THEIR ETA OF FURNITURE ARRIVAL.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• PROVIDED MY ULTRASOUND TECHNICIANS WITH THEIR SCHEDULES AND ASSISTED THEM IF THEY HAD ANY ISSUES WITH THE CLIENTS WE NEEDED TO PROVIDE THE SERVICE TO. ALSO HELPED OTHER DEPARTMENTS PUT IN ORDERS FOR ULTRASOUNDS AND X-RAYS FOR A MULTITUDE OF DIFFERENT TYPES OF FACILITIES SUCH AS JAILS, PRISONS, AND DOCTORS OFFICES THAT DIDN’T HAVE THE EQUIPMENT FOR THESE THINGS TO BE DONE IN ADDITION TO PHYSCH WARDS. AND PATIENTS THAT WERE NON-AMBULATORY.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• assisted customer with their rewards redemption requests from their debit and credit cards they have with their financial institutions.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Assisted customers with mainly their redemption rewards with their debit and credit cards that they retrieved through their financial institutions. These customers would need their profile reset so that they can utilize their rewards because their only other option would be to have us send out a brief rewards redemption catalog that might not help them with the amount of rewards they had.