Word/Excel/PowerPoint
Irma A. Juarez
People Partner
El Paso,Texas
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring employee and leaders at all levels with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
17
17
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Director, HR Business Partner
Teleperformance USA
El Paso, TX
11.2022 - Current
- People Leader of 13 amazing HR Business Partners responsible for building a culture of inclusivity and driving engagement.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Worked closely with organizational leadership and C- Suite members to guide on culture and people strategy.
- Collaborated with leadership to assess and improve policies across board.
- Responsible for driving and managing change in the organization and across all US sites.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Advised on best practices for employee growth and productivity goals, consistently helping companies improve retention.
Market People Partner
Walmart, Inc
El Paso, Texas
09.2018 - 08.2023
- Market team leader responsible for driving the people strategy in the market that consist of 10 stores in Texas with 5K+ associate population
- Enable revenue growth through the achievement of operational success with process, standards, and reinforcing behaviors and habits that drive overall growth and profitability target that are north of $12B for the market
- Lead workforce planning and staffing by analyzing short - and long-term staffing needs for the market
- Develop and administer staffing/employment/recruiting strategies using various techniques and sources
- Drive associate engagement by collecting and analyzing data while researching employment trends
- Conduct store visits to evaluate and resolve associate and operations concerns
- Solicit associate feedback and other associate data sources to assist in identifying solutions and actions plans
- Build and maintain partnerships with business leaders to ensure the human resource function meets business needs by advising operations, including market level and store management, on HR solutions, policies and procedures, and talent gaps
- Drive the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plan and priorities; removing barriers and obstacles that impact performance
Director, HR Business Partner
CDK Global, Inc (Formally ADP Dealer Services)
El Paso, Texas
10.2014 - 12.2017
- Trusted HR advisor supporting 3 Vice Presidents with a span of control of 450 associates in North America.
- Responsible for understanding the business strategy and creating the HR strategy for each respective business leader.
- Effective in driving collaboration among the corporate groups, multiple business units, and outsourced HR functions.
- Involved in a variety of project work that crosses all the disciplines of HR.
- Support Corporate HR strategies, while planning and ensuring effective local implementation within each site or business unit.
- Influence and prepare leaders at all levels for the succession planning and talent review global process.
- Lead all efforts related to employee relations issues that are critical and of a sensitive nature.
- Manage and oversee proper conflict/problem resolution on employee matters.
- Involved in the talent acquisition process in the hiring of all leadership roles within the business units.
- Drive the business unit's organizational development framework and recommend learning interventions and strategies for leadership and associates.
Director, HR Business Partner
ADP - Automatic Data Processing
El Paso, Texas
04.2006 - 09.2014
- Responsible for ramping up operations in El Paso, Texas and Augusta, GA - New Center of Excellence / OneADP Model.
- Human Resources Business Partner directly responsible for a broad range of critical Human Resources activities allowing the organization to provide the highest levels of service.
- Areas of focus are, talent acquisition, retention & staffing, on-boarding, organizational development, performance.
- Management, driving engagement and business growth activities,
- Supervised 10 associates —HR; Recruiting; HR Programs; and other support staff.
- Responsible for all aspects of Employee Relations issues and conducting investigations.
- Leader in driving engagement and a rewarding associate experience.
Education
Bachelor of Arts - Communications /Management
The University of Texas At El Paso
El Paso, TX 05.2001 -
Skills
Change Managementundefined
Certification
Wicklander & Zulawski Investigation
Software
Workday
ADP/TAMS
People Soft
Taleo
Timeline
Director, HR Business Partner
Teleperformance USA
11.2022 - Current
Market People Partner
Walmart, Inc
09.2018 - 08.2023
Director, HR Business Partner
CDK Global, Inc (Formally ADP Dealer Services)
10.2014 - 12.2017
Director, HR Business Partner
ADP - Automatic Data Processing
04.2006 - 09.2014
Bachelor of Arts - Communications /Management
The University of Texas At El Paso
05.2001 -
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