Irma Kavara
Ada,MI
Summary
Proactive Small Business Co-Owner and Medical Assistant/Receptionist with extensive experience in operations management, financial oversight, and customer relations. Successfully managed business growth opportunities, strategic partnerships, and compliance with industry regulations. Offers strong accounting, scheduling, vendor negotiations, and patient care coordination skills.
Overview
18
18
years of professional experience
Work History
Small Business Co-Owner
Tupelo Trove
05.2018 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
Medical Assistant/Receptionist
Metro Health Hospital
08.2006 - 08.2013
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Associate of Arts - Accounting
Grand Valley State University
Allendale, MI04.2021
Skills
- Social Media Marketing
- Sales management
- Operations Management
- E-commerce management
- Customer Relations
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- Employee Training
- Staff Management
- Cost Control and Budgeting
- Start-Up Operations
- Accounting management
- Sales Planning
- Purchasing and planning
- Budget Control
- Bookkeeping
- Financial Management
- Policies and Procedures Development
- Logistics
- Problem-Solving
- Multitasking
- Reliability
- Time Management
- Excellent Communication
- Professionalism
- Inventory Control
- Schedule Management
Languages
Croatian
Full Professional
Timeline
Small Business Co-Owner
Tupelo Trove
05.2018 - Current
Medical Assistant/Receptionist
Metro Health Hospital
08.2006 - 08.2013
Associate of Arts - Accounting
Grand Valley State University
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