Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irma Khan

Addison,IL

Summary

A passionate and creative professional with management expertise in client success and marketing. Fluent in several different skill sets such as, building client relationships, customer data analysis, leading projects, coaching team members, and campaign and account management. Experienced in SaaS and marketing data technology including Tableau, Qlik, Salesforce, Pardot, Hubspot.

Overview

7
7
years of professional experience

Work History

Client Relationship Manager

Neiman Marcus Group, Inc
Northbrook, IL
04.2023 - Current
  • Collaborated with associates and department managers with weekly and effective strategies to develop client relationships. Created reporting for team to review in Excel.
  • Writing appealing copy of outreach scripts, invites for events, and emails to assist associates to maintain proper verbiage to the company's standard.
  • Leveraged data analysis programs like Qlik, Tableau and Salesforce to extract valuable customer insights and created dashboards for team to use.
  • Organized and executed private in store events/experiences/campaigns. Tracked ROI for events and lead conversion.

Senior Client Advisor

Louis Vuitton - LVMH
Nortbrook, IL
08.2021 - 04.2023
  • Provided client service and followed up with clients to develop and strengthen customer relations. Met with individual clients to ensure success.
  • Led and hosted exclusive events, creating special experiences for VIP clients causing an increase of 2 million in sales.
  • Organized gifting to the top clients, enhancing the loyalty to the brand.

Marketing Manager

Valenci Jewelry
Chicago, IL
07.2020 - 11.2021
  • Established company culture and vision by creating Ad sets and campaigns to market to the target audience.
  • Deploying email campaigns for promotional marketing, while tracking the effectiveness of the different campaigns.
  • Utilized analytics tools to measure the effectiveness of campaigns and adjust strategies as needed.
  • Managed marketing budgets to maximize and track ROI and achieve business objectives.

Department Specialist

Gap
Chicago, IL
05.2017 - 10.2019
  • Managed and created reporting for goal tracking and GAP card campaign success.
  • Created weekly strategies to ensure that goals were being met and to drive performance.
  • Planned and led team meetings to review and communicate new and ongoing focuses from company standards.

Education

BACHELORS DEGREE - BUSINESS MANAGEMENT

University of Illinois At Chicago
Chicago, IL
05.2023

Skills

  • Excel, Tableau, Salesforce
  • Event organization
  • Social Media Content
  • Marketing Strategy Development
  • Customer Trend Analysis
  • Sales Campaign and management
  • Brand Messaging
  • Account management

Timeline

Client Relationship Manager

Neiman Marcus Group, Inc
04.2023 - Current

Senior Client Advisor

Louis Vuitton - LVMH
08.2021 - 04.2023

Marketing Manager

Valenci Jewelry
07.2020 - 11.2021

Department Specialist

Gap
05.2017 - 10.2019

BACHELORS DEGREE - BUSINESS MANAGEMENT

University of Illinois At Chicago

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Irma Khan