Irma Lopez
Wimauma,FL
Overview
1
1
Certification
7
7
years of professional experience
Work History
Diagnostic Technician
Florida Eye Specialists & Cataract Institute
11.2023 - Current
Patient Access Representative
Women's Care
Tampa, USA
05.2023 - 11.2023
- Calls patients to schedule advanced and same day referral appointments and accurately enters new or follow-up information into the electronic medical patient information system
- Collected co-pays to facilitate patient transactions and streamline payment processes
- Managed patient check-in/check-out to ensure smooth appointment flow and enhance patient experience
- Obtained patient information and records
- Scan pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.)
- Conducted insurance verification processes to confirm patient coverage
- Managed patient referrals and authorization requests to ensure timely care
- Prepared patient charts by organizing necessary documents for appointments
- Responded to incoming phone calls to address patient inquiries
- Tampa, FL
Registration
Brandon Regional Hospital
Brandon, USA
10.2022 - 04.2023
- Call up patients through the bays or through the phone to retrieve all of their correct information.
- Provided customer service to patients by explaining insurance coverage details, appointment information, and relevant contact numbers for follow-up questions.
- Verify insurance , call doctor offices to obtain authorizations for the patients surgery.
- Welcomed patients upon arrival at the facility. and their family upon their arrival.
- Work collaboratively with other departments to ensure that patients' needs are met.
- Communicate within the department and out of the department about what is going on with the patients' progress or if there is any delay.
- Admitted patients on weekends, transitioning their status to inpatient, observation, or as directed by doctors and nurses.
- Facilitated the admission process for newborns alongside their mothers. along side the mothers.
- Brandon, FL
Med Tech/Caregiver
Sun Towers
Sun City Center, USA
06.2021 - 07.2022
- Administer medications to residents, ensuring adherence to prescribed schedules and enhancing their well-being.
- Assisted residents with personal hygiene and grooming.
- Escort residents to and from the dining room , activity room or patio.
- Conduct daily housekeeping tasks, including making beds and managing laundry, to maintain a clean and welcoming environment.
- Document and report changes in a resident's condition to either the director or the charge nurse.
- Responded to medical emergencies for all residents in the building if any other med tech needs assistance.
- Sun City Center, FL
Food Nutrition
Brandon Regional Hospital
Brandon, USA
07.2019 - 06.2021
- Stocked inventory shelves efficiently.
- Assisted in delivering meal trays to patients, ensuring timely service and patient satisfaction
- Prepared patients' food and was a cook on the grill
- Maintained clean, sanitary, and safe food production environment to comply with health regulations
- Organized and stored food and utensils in designated areas.
- Washed and sanitized dishes promptly after use.
- Cleaned dishes regularly.
- Cleaned kitchen area thoroughly and disposed of garbage properly.
- Brandon, FL
Education
High school diploma -
Skills
- Medication Administration
- Patient monitoring
- Hospital Experience
- ICD-10
- Administrative experience
- Computer literacy
- Windows
- Customer service
- Multitasking
- Caregiving
- Team leadership
- Cash management
- Communication skills
Certification
- CPR Certification
- AED Certification
Timeline
Diagnostic Technician
Florida Eye Specialists & Cataract Institute
11.2023 - Current
Patient Access Representative
Women's Care
05.2023 - 11.2023
Registration
Brandon Regional Hospital
10.2022 - 04.2023
Med Tech/Caregiver
Sun Towers
06.2021 - 07.2022
Food Nutrition
Brandon Regional Hospital
07.2019 - 06.2021