Irma Magana

Work History

Property Management Administrator

Area Housing Authority of Ventura County

02.2022 - Current

Provide training and support to all site managers in the field
Facilitate assistance with resources and referrals to all resident needs
Assist residents with new lease signings, maintenance repairs and conduct unit inspections
Address all tenant concerns
Conduct regular resident file audits
Stay consistent with Lease enforcement
Streamlined property management processes for increased efficiency and cost savings.
Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment.
Maintained strong relationships with vendors, enabling prompt resolution of service issues.
Ensured compliance with local laws and regulations through diligent record-keeping and regular inspections.
Facilitated smooth move-in and move-out processes for tenants; ensured timely turnover of vacant units to minimize rental income loss.
Enhanced communication between tenants and management by implementing an online portal for submitting maintenance requests and rent payments
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Property Site Manager

Area Housing Authority of Ventura County

09.2020 - Current

Provide direct services and resources to clients receiving housing assistance
Involve individuals in all activities held at properties to keep them active and involved in their communities
Document and monitor work order requests in a timely manner
Provide recertification services information and resources to elderly adults and families
Conduct communication with residents in a professional and ethical manner
Lease Enforcement.
Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
Resolved issues between employees and customers using company policies.
Complied with safe operating practices and assessed operational procedures against best practices.
Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
Improved client satisfaction with timely project completion through effective communication and coordination among team members.
Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
Ensured compliance with local regulations, obtaining necessary permits and coordinating inspections throughout the construction process.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Resident Services Coordinator

Area Housing Authority of Ventura County

08.2018 - Current

Provide direct services and resources to clients receiving public housing assistance, clients with acute medical disabilities
Provide behavior services, training for independent living, supportive living
Facilitate health services workshops to seniors in public housing
Involve individuals in all aspects of person-centered planning and support activities
Document and monitor services and support in a timely manner
Provide relevant services information and resources to elderly adults with disabilities
Conduct activities coordination and events in a professional and ethical manner
Develop and maintain good relationships with community members, businesses, agencies, and service vendors.
Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
Developed strong relationships with community partners to enhance available resources for residents.
Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
Continuously sought professional development opportunities in order to stay current on industry trends and best practices while implementing new strategies within the community.
Implemented innovative strategies to increase resident engagement in community activities and initiatives.
Organized volunteer opportunities for both staff members and residents alike so that they could give back while also fostering camaraderie amongst their peers.
Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
Facilitated conflict resolution among residents, resulting in a more harmonious living environment.
Provided compassionate support during times of crisis or personal difficulty for individual residents as needed.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Coordinated activities and events to create safe, positive and inclusive environment.
Supervised student employees and provided feedback on performance.
Assisted in recruitment and selection of student leaders.

Care Giver

In Home Support Services

04.2017 - Current

Provide acute medical care to special needs child
Provide airway management and treatment, daily tracheostomy changes
Management of ventilator, cough assist, the vest, suction machine, kangaroo pump, oxygen concentrator, nebulizer, and cool mist and heated humidifier
Attend IEP meetings with other professionals (Penfield MTU, Tri Counties Regional Center, Fillmore Unified School District, occupational therapist, and speech therapists to advocate for services for child with special needs
Administer medications regularly
Attend medical appointments with various medical centers (UCLA, Children’s Hospital and Ventura County Medical Center), high commitment to patient care and well-being
Ability to handle high pressure environment.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Monitored clients' overall health and well-being and noted significant changes.

Parent Programs Manager/ Outreach Coordinator

El Centrito Family Learning Centers

02.2018 - 09.2018

Facilitate activities, supportive services, programs and address needs of children, adolescence and adults
Effectively utilize community resources and served in parenting workshops
Event planning and fundraising events with various businesses and organizations
Organize and lead play therapy group sessions to ensure healthy development
Recruitment of children and adults in the community.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.

Family Liaison/Case Manager

Fillmore Unified School District/ First 5 Ventura County

07.2003 - 02.2018

Data entry, comprehensive reports and presentations monthly
Provide information and referral and resources in the community to schools, support groups, behavior services, training, relocation, childcare, regional centers, county programs and public assistance
Maintained up-to-date and accurate program files and records, resource manuals, client files, and IEPS with goal setting for clients within the School Districts.
Maintained accurate records of family interactions, ensuring timely follow-up on outstanding issues or concerns.
Organized volunteer opportunities for parents at school events, fostering a strong sense of community involvement.
Enhanced family engagement by developing and implementing targeted communication strategies.
Developed comprehensive action plans for addressing family concerns, improving overall satisfaction with the school experience.
Contributed to increased parent participation in school events through consistent communication via newsletters, emails, phone calls, or text messages.
Collaborated with school staff and families to address student needs and foster a supportive learning environment.
Provided resources and support for families navigating the education system.
Advocated for students'' best interests in meetings with faculty members, administrators, and other key stakeholders.
Served as a liaison between families and school personnel, facilitating open lines of communication to enhance student outcomes.
Championed family involvement in decision-making processes by actively soliciting feedback and incorporating diverse perspectives into school policies and procedures.
Facilitated parent education workshops on topics such as child development, discipline strategies, and effective communication techniques.
Coordinated services for families in need, connecting them with appropriate community resources and support systems.
Strengthened parent-school connections through organizing regular meetings, workshops, and events.
Visited homes of families and maintained appropriate contact as directed by agency procedures.
Identified available community resources and programs for families of disabled children.
Collaborated with families to assist in growth, development, and education to increase potential.
Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
Developed and maintained relationships with community organizations and agencies.
Monitored progress towards service plan goals.
Provided support to social service clients in navigating available resources.
Developed and maintained accurate records of programs and services.
Facilitated outreach activities to build community awareness.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Developed and implemented programs to engage and empower underserved populations.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Implemented and developed programs to address poverty and inequality.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Developed and implemented comprehensive case management plans to address client needs and goals.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Business Office Administrator Assistant/Case Manager

Los Angeles Mission College

01.1999 - 06.2003

Directed all protective placement, case management, youth education and family reunification activities
Resource, Referrals on community resources, and assessed clients personality tests for job placement
Guided youth through the emancipation planning process
Assessed patient and delivered comprehensive case management services
Communicated with public social and welfare agencies to obtain and provide information
Led monthly case management worker trainings, Resume Workshops and Interviewing Technique workshops
Completed intake assessments with patients and drafted community re-entry plans following treatment
Compiled statistical information for special reports, organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers
Maintained up-to-date tuitions, policies, payments, returns and exchanges
Verification of information on computer system and up-to-date and accurate record keeping of student files.
Streamlined office operations by implementing efficient administrative processes and organizational systems.
Reduced operational expenses by optimizing resource allocation and identifying cost-saving opportunities.
Evaluated and refined office procedures to establish best practices that contributed to increased efficiency across all departments.
Organized and maintained critical documentation required for regulatory purposes guaranteeing organization-wide adherence to industry standards.
Facilitated smooth communication within the office by acting as a liaison between different departments and teams.
Ensured compliance with local, state, and federal regulations by staying informed about changes in relevant laws for business operations.
Increased efficiency across departments through effective delegation of tasks according to individual skills sets among administrative assistants.
Safeguarded sensitive information through implementing strict data security measures for both physical files and electronic systems.
Collaborated closely with Human Resources department to streamline recruitment process including job postings and interviews scheduling resulting in faster hiring decisions.
Coordinated with vendors to negotiate contracts for supplies, equipment, and services at competitive prices.
Maintained electronic and paper filing systems for easy retrieval of information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Reconciled account files and produced monthly reports.
Interacted with customers by phone, email, or in-person to provide information.
Managed and properly accounted for petty cash issued to facilitate general office activities.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Edited documents to improve accuracy of language, flow, and readability.
Organized, facilitated and participated in community service efforts.
Monitored front areas so that questions could be promptly addressed.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Organized spaces, materials and catering support for internal and client-focused meetings.
Participated in regular case reviews, offering insights and suggestions for improved service delivery strategies.
Strengthened community outreach efforts by representing the organization at various events and conferences.
Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
Maintained up-to-date and accurate contacts and progress note records.
Attended regularly scheduled case management and staff meetings.
Increased case resolution rates with thorough research, documentation, and follow-up procedures.
Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
Partnered with local organizations to expand access to social and community services.
Monitored program performance and outcomes for successful delivery of services.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Participated in community events to promote services and engage with public.

Services Coordinator/Case Manager

Northeast San Fernando Valley WorkSource Center

01.1997 - 01.1999

Coordinating services to ensure safe, timely, effective, efficient, equitable, and client centered
Link clients with supportive services and community resources
Facilitated educational workshops to welfare to work clients
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Gathered and organized materials to support operations.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Tracked records, filed documents and maintained communication between clients to manage office activities.
Participated in workshops and in-service meetings to enhance personal growth and professional development.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Handled incoming and outgoing shipping and receiving activities.
Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
Organized spaces, materials and catering support for internal and client-focused meetings.

Organized meetings for executives and coordinated availability of conference rooms for participants.
Improved office operations by automating client correspondence, record tracking and data communications.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Summary

Overview

Work History

Property Management Administrator

Property Site Manager

Resident Services Coordinator

Care Giver

Parent Programs Manager/ Outreach Coordinator

Family Liaison/Case Manager

Business Office Administrator Assistant/Case Manager

Services Coordinator/Case Manager

Education

Child Development and Supervision

Family Development Credential

Bachelor of Science - Organizational Leadership

Associate of Science - Child Development, Social Work and Bilingual Bicultural Education

Skills

Certification

Languages

Work Availability

Timeline

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