Irma Martinez Hernandez
Bartlett,IL
Summary
Diligent and detail-oriented, I leveraged my inspection skills at Jabil Circuit to enhance product quality and safety. Known for exceptional attention to detail and strong problem-solving abilities, I consistently met inspection standards, contributing to a significant reduction in product defects. My ability to communicate effectively and work collaboratively underscores my commitment to team success and operational excellence.
Overview
5
5
years of professional experience
Work History
Grocery Store Associate
Amazon Fresh
09.2024 - Current
- Assist customers with locating items and answering questions, resulting in a positive shopping experience.
- Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
- Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
- Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
Inspector Packer
Jabil Circuit
01.2024 - 05.2024
- Inspect plastic products from moving belts
- Check for discoloration, burns, contamination, and shorts
- Put all product in cardboard boxes
- Put on labels for shipping and stack carefully on wooden pallets
- Wear proper PPE everyday to work to ensure safety
- Throw scrap product away in correct scrap bins
- Maintain a clean work area at all times
- Throw away printer labels and sweep before switching machines
- Call over the intercom loudly and clearly to have technicians check the machines when they are down or creating too many bad products
Online Personal Shopper
Walmart
10.2023 - 01.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Grocery Associate
Amazon Fresh
02.2022 - 04.2023
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
- Collaborated with fellow associates to complete tasks efficiently and maintain a smoothly functioning store environment.
- Managed inventory accurately by conducting regular counts and updating records accordingly.
- Contributed to store safety by quickly addressing spills or hazards, minimizing the risk of accidents.
Restaurant Hostess
Aurelios Pizza
09.2019 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Diploma -
Lake Park High School
Roselle, IL05.2021
Skills
- Visual inspections
- Inspection Reporting
- Safety awareness
- Valid drivers license
- Technical knowledge
- Equipment Inspection
- Attention to Detail
- Problem-Solving
- Time Management
- Product Inspection
- Customer Service
- Decision-Making
Timeline
Grocery Store Associate
Amazon Fresh
09.2024 - Current
Inspector Packer
Jabil Circuit
01.2024 - 05.2024
Online Personal Shopper
Walmart
10.2023 - 01.2024
Grocery Associate
Amazon Fresh
02.2022 - 04.2023
Restaurant Hostess
Aurelios Pizza
09.2019 - 03.2020
Diploma -
Lake Park High School
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