Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Irma Mejia

Las Vegas,NV

Summary

Motivated professional with a proven track record in enhancing customer service and driving business profitability. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in assessing systems and developing strategies to streamline processes. Recognized for outstanding organizational abilities and effective teamwork in achieving growth objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Receiving Clerk

Smiths Food And Drug
Las Vegas, NV
07.2024 - Current
  • Maintained a clean, safe work area to ensure compliance with OSHA standards.
  • Checked item accuracy and quantities of incoming shipments against invoices and purchase orders.
  • Inspected all delivered items for damage, returning any unacceptable goods to vendor without delay.
  • Performed detailed verification of shipment contents against invoices and manifests during inspections.

Customer Service Representative

Metal's Supermarket
Las Vegas, NV
01.2024 - 07.2024
  • Cultivated sustainable customer relationships through effective communication techniques.
  • Responded to incoming inquiries about products, sales, and complaints.
  • Conducted follow-up calls to address unresolved customer issues.
  • Confirmed customer satisfaction post-purchase through follow-up communications.
  • Generated quotes, processed payments, and documented all customer interactions.

Pharmacy Technician

Walgreens
Las Vegas, NV
12.2022 - 11.2023
  • Restocked shelves with new supplies of medications as needed.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.

Phlebotomist/Plasma Processor/Machine Maintenance Technician

Grifols Biomat USA
Las Vegas, NV
11.2014 - 11.2022
  • Collected blood samples from 23 individuals per day, maintaining consistent patient flow.
  • Collected blood or tissue samples from patients for lab work.
  • Followed key principles of asepsis to protect medical equipment from contamination during blood work.
  • Calibrated machine parts and ran diagnostic tests to confirm system functionality and accuracy.
  • Inspected machines before and after use to verify optimal performance.
  • Diagnosed and repaired machine malfunctions and problems to minimize downtime.

Education

Certificate -

Phlebotomy Technician
Los Angeles, CA
04.2014

GED -

California Adult Education
Los Angeles, CA
12.2010

Skills

Problem solving

  • Communication skills
  • Safety compliance
  • Equipment troubleshooting
  • Organization and prioritization
  • Verbal and written communication
  • Teamwork and cooperation
  • Self-motivation
  • Documentation and reporting
  • Customer service
  • Clerical support
  • Punctuality and reliability
  • HIPAA compliance
  • Venipuncture techniques
  • Blood collection procedures
  • Quality control

Certification

  • OSHA 10 - 2022
  • Certified Phlebotomy Technician - 2014
  • Certified Flagger - 2023

Languages

Spanish
Professional

References

References available upon request.

Timeline

Receiving Clerk

Smiths Food And Drug
07.2024 - Current

Customer Service Representative

Metal's Supermarket
01.2024 - 07.2024

Pharmacy Technician

Walgreens
12.2022 - 11.2023

Phlebotomist/Plasma Processor/Machine Maintenance Technician

Grifols Biomat USA
11.2014 - 11.2022

Certificate -

Phlebotomy Technician

GED -

California Adult Education