Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irma Melchor

Brownsville,Texas

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

20
20
years of professional experience

Work History

Administrative Technician I

City Of Brownsville - DHWAS
05.2008 - Current
  • Handled and processed new accounts, renewals for new or existing businesses with food/pool permits.
  • Contacted other departments, promoting effective communication to resolve issues.
  • Enhanced time management within the office environment by prioritizing tasks.
  • Provided excellent customer service through prompt response to inquiries, fostering strong client relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers from other divisions within our department.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to help customers/citizens (follow through).
  • Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer accounts and accurately handled payment transactions (Food and Vacant Lots).
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Cashier

Home Depot
01.2007 - 02.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and apply for store credit card.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Maintenance Worker I

COB - Public Works
05.2004 - 05.2008
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Contributed to the facility''s overall security by ensuring all doors and windows were appropriately locked and secured during non-operating hours.
  • Provided excellent customer service by responding quickly to internal department requests regarding repairs or facility concerns.
  • Sustained a high level of cleanliness in common areas, restrooms, and other shared spaces by performing regular janitorial duties.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Reported issues to property manager so effective resolutions could be put into place.

Education

Criminal Justice -

UTB/TSC
Brownsville, TX

High School Diploma -

Gladys Porter High School
Brownsville, Tx
06.1998

Skills

  • Customer Service
  • File Organization
  • Telephone reception
  • Fast Learner
  • Clear Communication
  • Customer relations and communications
  • Microsoft Office
  • Data Entry
  • Confidentiality and Data Protection
  • Accela
  • Govqa
  • Logos
  • Time Management
  • Bilingual: English & Spanish
  • Team Player

Languages

English
Spanish

Timeline

Administrative Technician I

City Of Brownsville - DHWAS
05.2008 - Current

Cashier

Home Depot
01.2007 - 02.2013

Maintenance Worker I

COB - Public Works
05.2004 - 05.2008

Criminal Justice -

UTB/TSC

High School Diploma -

Gladys Porter High School

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Irma Melchor