Irma Modzgvrishvili

Work History

TBC BANK

Tbilisi, Georgia

05.2017 - 05.2019

Collaborated with other departments and stakeholders in order to get team to success
Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
Maintained proper staffing levels to guarantee timely and accurate deliveries.
Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
Increased team efficiency and velocity by 30%, enabling more frequent business releases
Automated 10+ processes in Loan and Insurance Management System leading to higher quality, time savings, and staff reductions.
Designed effective training programs and scheduled training sessions for 70 branches' employees
Prepared educational material
Supported and mentored employees through transition Improving quality of services
Implemented first to market new multi-currency loan product resulting in 10K new customers and decreased portfolio risk.

TBC BANK

Tbilisi, Georgia

01.2011 - 05.2017

Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Grew business analysis team to support division growth and create robust team by replacing underperforming staff and recommending staff members for permanent roles.
Deployed Loan Management System to suit requirements of London Stock Exchange. Company successfully listed listing GDRs of Bank on main market of LSE
Implemented first to market new Agro credit product collaborated with Ministry of Environmental Protection and Agriculture of Georgia. Improved processes of primary agricultural production.
Data migration in project of Marge Two Companies, get more 30K customers and $1M discount from vendor.
Made reconciliation tool to detect wrong transactions between Loan Management System and Accounting Systems.
Integrated Loan management system to other Bank systems, Improved system security while reducing development time for new features. Closely worked with Systems Architects, developers, and other stakeholders
Reduced system downtime from 3.5 hours to 20 minutes by implementing paralleled processes, Increased customer's satisfied.

TBC BANK

Tbilisi, GA

04.2008 - 12.2010

Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
Educated staff on organizational mission and goals to help employees achieve success.
Implemented Queue Management System.
Reduced customer wait time from 1 hour to 10 minutes.
Reduced Deposit Secured Loan product withdrawal process from 40 minutes to 5 minutes (1-click automated process).
Reduced Loan payment process from front Office from 30 minutes to 3 minutes.
Increased customer satisfaction and reduced staff.