Irma Mora-Carrillo
Laguna Niguel,CA
Overview
2025
2025
years of professional experience
Work History
Operations Manager
Old Navy
- Conduct monthly store compliance audits and loss prevention procedures
- Order sufficient in-store supplies while remaining under budget
- Oversee total inventory level count and re-ticketing procedures
- Manage the entire store's marketing and signage
Customer Service Manager
Wells Fargo
11.2015 - 10.2024
- Supervised, trained, and assisted team members in customer service operations at the bank.
- Supported branch manager in recruiting team members.
- Implement systems and strategies to further develop team members and therefore provide the highest level of customer service to bank patrons
- Stay up to date with the different Financial Services offered through Wells Fargo and other Banking institutions
- Extensive knowledge of banking regulations at local, state, and federal levels.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Oversaw top branch in Orange County for customer interactions and transaction volume.
Bank Teller
Wells Fargo
10.2014 - 11.2015
- Handle monetary transactions with accuracy and discretion
- Provide excellent customer service while promptly and efficiently processing transactions
- Established professional relationships with customers to better understand their financial needs
Education
Associate Degree - American Sign Language
Saddleback College
Mission Viejo, CA06.2009
Skills
- MS Office
- Merchandising
- Inventory management
- Operations
- Hiring
- Scheduling
- Implementation of training systems
- Problem-solving
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Policies and procedures implementation
- Workflow optimization
- Process improvement
- Schedule management
- Health and safety compliance
- Regulatory compliance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Wells Fargo
11.2015 - 10.2024
Bank Teller
Wells Fargo
10.2014 - 11.2015
Operations Manager
Old Navy
Associate Degree - American Sign Language
Saddleback College