Irma Moreno
Miami
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Professional with administrative expertise and strong focus on operational efficiency. Skilled in document management and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Crown Cell Inc
10.2022 - Current
- Facilitated communication between departments to enhance collaboration and information flow.
- Provided training and mentorship to new administrative staff on office procedures and software tools.
- Managed inventory of office supplies, ensuring timely reordering and cost-effective procurement strategies.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Developed standard operating procedures to enhance workflow consistency and minimize errors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed daily office operations, ensuring efficient workflow and organization.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Retail Sales Associate
Polo Ralph Lauren Factory Store
05.2021 - 10.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Collaborated with team members to ensure stock levels met customer demand.
- Handled merchandise restocking efficiently to maintain optimal inventory levels.
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
Catch USA
08.2020 - 05.2021
- Engaged in training sessions to develop product knowledge and sales techniques.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed efficient cash register operations.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Education
High School Diploma -
Lincoln Marti Private School
Miami, FLSkills
- Verbal communication
- Data entry
- Document preparation
- Billing and invoicing
- File organization
- Inventory management
- Leadership and supervision
- Multitasking and organization
- Team support
- Computer proficiency
- Data organization
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Office Administrative Assistant
Crown Cell Inc
10.2022 - Current
Retail Sales Associate
Polo Ralph Lauren Factory Store
05.2021 - 10.2022
Retail Sales Associate
Catch USA
08.2020 - 05.2021
High School Diploma -
Lincoln Marti Private School