IRMA MUJKIC
Glendale,AZ
Summary
Dynamic and results-driven professional with extensive experience at McKesson Specialty Health, excelling in customer support and communication. Proven ability to enhance customer satisfaction through effective problem-solving and multitasking. Bilingual in Bosnia, adept at navigating complex inquiries while maintaining patient privacy and compliance with HIPAA guidelines.
Overview
15
15
years of professional experience
Work History
Sr. Health Service Associate
McKesson Specialty Health
10.2019 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted Pharmacy with claim issues, billing info and general inquiries.
Customer Service Representative
Remex
12.2018 - 10.2019
- Reporting potential adverse events and product quality complaints.
- Protecting patient privacy rights by adhering to HIPPA guidelines.
- Assisted patients in obtaining copay assistance for prescription drugs.
Dispatcher Office Assistant
JDS EXPRESS LLC
07.2010 - 12.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Payroll which includes all employees, any company expenses, invoicing and accounts receivable to ensure max profit.
Education
General Studies
GCC
Glendale, AZ01-2009
Skills
- Customer support
- Patience and tolerance
- Strong ability to multitask
- Excellent communication
- Microsoft profisent
- Bilingual in Bosnia both written and verbal
Timeline
Sr. Health Service Associate
McKesson Specialty Health
10.2019 - Current
Customer Service Representative
Remex
12.2018 - 10.2019
Dispatcher Office Assistant
JDS EXPRESS LLC
07.2010 - 12.2018
General Studies
GCC
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