Irma Nava
Dallas,TX
Summary
Certified Medical Esthetician with over 10 years of experience in skincare treatments, dedicated to delivering client-focused, result-oriented services. Expertise in advanced facial treatments, chemical peels, laser therapies, and skin consultations. Proven ability to build long-term client relationships, increase satisfaction by 98%, and improve business efficiency by training staff and implementing innovative skincare protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Esthetician
HQ Spa Suites 7877 Frankford Road Dallas, Texas 75252
12.2019 - 10.2025
- Please call both numbers and text 469-831-9245 or 214-690-6957
- Listed below my job duties
- Increased client base by 35% through personalized consultations.
- Developed customized treatment plans, ensuring 98% customer satisfaction.
- Trained junior staff, boosting team efficiency by 20%.
- Conducted thorough skin assessments to determine appropriate treatment options tailored to individual needs.
- Strengthened relationships with vendors leading to better deals on product purchases while maintaining high-quality offerings for clients.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Performed chemical peels, microdermabrasion, and laser treatments to address various skin concerns effectively.
- Enhanced clinic reputation for excellence in skincare by staying updated on the latest industry trends and techniques.
- Collaborated with other medical professionals to create a multidisciplinary approach to skincare, enhancing patient results.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Participated in continuing education courses to maintain licensure requirements and stay current on advancements within the aesthetic industry.
- Ensured a comfortable and relaxing environment for clients through proper room setup, cleanliness, and adherence to safety protocols.
- Contributed to increased revenue by upselling additional products or services during client consultations when appropriate.
- Mentored junior estheticians by sharing knowledge of best practices and advanced techniques in the field of medical aesthetics.
- Improved patient satisfaction by providing personalized skincare treatments and product recommendations.
- Assisted in the development of clinic protocols, ensuring compliance with industry standards and regulations for safe practice.
- Collaborated with medical professionals to develop comprehensive treatment plans for patients with complex skin issues.
- Organized successful promotional events showcasing the clinic''s expertise in medical esthetics, attracting new clientele and boosting overall business.
- Assisted in developing marketing materials to promote clinic services, leading to an increase in new clients.
- Reduced client recovery time with meticulous aftercare guidance that minimized potential complications postprocedure.
- Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
- Streamlined appointment scheduling process, resulting in reduced wait times and increased overall efficiency of clinic operations.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Sterilized equipment for patient treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Educated patients on treatment options.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
- Resolved customer complaints and facilitated conflict resolutions.
Education
Medical Esthetician License of Texas - Esthetician, Marketing, And Business Development
Paul Mitchell Esthetician Program
Carrollton, TX08-2015
BBA - International Business Management
Dallas Baptist University
Dallas, Texas, TX04-2012
Skills
- Chemical Peels
- Laser Skin Treatments
- Skin Care Consultations
- Advanced Facial Techniques
- Dermabrasion Procedures
- Customer Relationship Management
- Skin Allergy Testing
- Aesthetic Equipment Operation
Certification
- Advanced Laser Therapy Certification for use of Cutera XEO Limelight System
- Certification Laser Therapy utilizing the Apogee Elite
- Chemical Peel Mastery Certification Rena Levi herbal peels
- Advance Esthetician Education graduate of Empower Health & Aesthetics Institute
Languages
Spanish
Native or Bilingual
Timeline
Medical Esthetician
HQ Spa Suites 7877 Frankford Road Dallas, Texas 75252
12.2019 - 10.2025
Medical Esthetician License of Texas - Esthetician, Marketing, And Business Development
Paul Mitchell Esthetician Program
BBA - International Business Management
Dallas Baptist University