Irma Ortega
Houston,TX
Summary
In receiving I would make sure to accurately unpacked all pallets received and move merchandise to floor. make sure that my team would be productive daily. keeping also the department with all correct tools needed for faster pace. I would be able to make sure daily and productive group was available daily. stage all product in its correct place and be ready for Inventory time twice a year.
Overview
30
30
years of professional experience
Work History
Receiving Supervisor
Burlington
9730 Katy Fwy Houston, Tx 77055
07.2019 - 06.2022
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Collaborated with procurement department to resolve invoice discrepancies and expedite inbound deliveries.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Devised most strategic policies and procedures for receiving operations in [Type]-specific warehouses to anticipate various scenarios.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
Sales Floor Associate Cashier
Costco Wholesale
12405 N Gessner Rd Houston Tx 77064
05.2002 - 01.2005
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Provided constructive feedback during team meetings regarding improvements for store operations or customer-facing procedures.
- Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers'' attention.
- Conducted regular price audits to ensure pricing accuracy across all products on the sales floor.
Front Office Coordinator
Lax Marriott Hotel
1 World Way , Los Angeles 90045
08.1992 - 03.2002
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- I was able to make sure that all room/cash/CC reports were accurate every hour.
- Room report for everyday availability/ clean/ dirty/ and hotel percentage availability reports.
- sometimes i act like the M.O.D of hotel if needed.
Education
High School Diploma -
Inglewood Community Adult School
Inglewood, CA06.1995
Skills
- Assignment Delegation
- Policy and Procedure Enforcement
- Work Order Explanation
- Stock Rotation
- Freight Examination
Accomplishments
- Supervised team of [ 22] staff members.
- Achieved great by completing daily with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receiving Supervisor
Burlington
07.2019 - 06.2022
Sales Floor Associate Cashier
Costco Wholesale
05.2002 - 01.2005
Front Office Coordinator
Lax Marriott Hotel
08.1992 - 03.2002
High School Diploma -
Inglewood Community Adult School