Irma G. Osores
Waltham,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Office Manager
Victor's Auto
01.2008 - Current
- Auto services, retail of cars, daily cash deposits over $10,000, inventory of tools and parts, QuickBooks, office management
- Work with Operation Manager, sales staff, and clients in researching and resolving discrepancies
- Providing backup support to Account Managers, Administrative, and other station personnel
- Awareness of competition's capabilities and approaches to the market and providing countermeasures to increase market share
- Work with the sales team to define long-term customer strategy to ensure strong growth rates and high customer satisfaction with key accounts
- Optimize Account team performance
- Manage dealer client requests and coordinate internal resources to ensure client requests are satisfied
- Develop and implement a plan to penetrate the target list of Automotive OEM and/or Tier One end customers
Operations Manager/Retail Director
Sodexo
02.2023 - 11.2024
- Company Overview: Bentley University Waltham, MA
- Motivate, coach, mentor, and develop managers and frontline (hourly-paid)
- In charge of Starbucks, Brand Standard Leader Certified
- Oversee cash handling processes, and POS programming and maintenance
- Ensure company food and physical safety programs and standards are followed
- Maintain the integrity of retail branded concept standards (national and in-house brands); and
- Maintain all product merchandising, marketing, and ordering standards are in place
- Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings
- Directs the work of hourly and supervisory food service workers, as well as other managers
- Key Duties- Ensures there is a zero-harm mindset for us, our customers, our food & employees
- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies, and resources
- Manages cash handling protocols & control procedures according to Sodexo policies
- Maintains client satisfaction with food quality & customer service
- Accountable for the execution of service quality by maintaining the highest level of delivery
- Supervises day-to-day work activities of food service workers, supervisors & managers
- Bentley University Waltham, MA
General Manager
Family Dollar
01.2016 - 02.2023
- Recognize performance issues in a timely manner and partner with Regional Manager and Human Resources to develop action plans for resolution
- Seek coaching and learning opportunities to continually improve your performance
- Build, maintain, and utilize field resources to help improve performance throughout the district such as Training, LP, HR
- Lead consistent store visit evaluations and provide proactive feedback
- Share best practices to drive overall Market and Global retail performance
- Coach, motivate, and inspire Area Managers and store leadership teams to accomplish store goals and maximize their individual performance, both face-to-face and remotely
- Lead the recruitment, onboarding, training, and development efforts in the district
- Coach store teams to develop and maintain operational best practices in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise functions (price changes, transfers, damages, etc.)
- Ensure the protection of company assets by meeting or exceeding established shrinkage goals within the district
- Direct, train, and supervise store teams in implementing and maintaining the highest level of presentation and visual standards
- Develop a hands-on supervision environment that emphasizes sales floor management, customer service, and sales generation
Sales Office Manager/Mechanic
JetBlue Airways
01.2016 - 08.2018
- Responsible for aircraft parts on hands, HR, Landing/Take off time management, customer service, payroll, scheduling, and taxiing of airplanes
- Develop and execute a tactical plan for pursuit positioning and market conditioning
- Develop and maintain relationships with target airport clients and potential teaming partners
- Engage, develop and mentor staff
- Manage marketing budget
- Lead contract negotiations and risk management
- Identify, communicate, and assist other GS&P markets with airport terminal, airside, and landside project opportunities
- Assume leadership roles and actively participate in aviation trade organizations
Education
Bachelor of Science - Business Administration And Management
Embry-Riddle Aeronautical University
Daytona Beach, FL05-2020
Associate of Science - Business
Middlesex Community College
Bedford, MA06-2017
High School Diploma -
Watertown High School
Watertown MA06-2007
Skills
- Organization and time management
- Cultural awareness
- Critical thinking
- Basic math
- Problem resolution
- Attention to detail
- FLUENT IN SPANISH
- Supervision and leadership
Timeline
Operations Manager/Retail Director
Sodexo
02.2023 - 11.2024
General Manager
Family Dollar
01.2016 - 02.2023
Sales Office Manager/Mechanic
JetBlue Airways
01.2016 - 08.2018
Office Manager
Victor's Auto
01.2008 - Current
Bachelor of Science - Business Administration And Management
Embry-Riddle Aeronautical University
Associate of Science - Business
Middlesex Community College
High School Diploma -
Watertown High School