Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Irma Pacheco

Irma Pacheco

Davenport,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

CEO

Jasdi Organics
Davenport, FL
02.2020 - Current
  • Developed and implemented strategic business plans to increase company profitability.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.

Transportation and Logistics Manager

Global Keg
Orlando, FL
03.2015 - 07.2020
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Coordinated with suppliers to ensure timely deliveries of goods.
  • Drafted policies regarding storage, distribution, and transportation of products.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Collaborated with other departments to develop strategies that align with company objectives.
  • Maintained relationships with key stakeholders like customers, suppliers, distributors.
  • Responding to customers with updates via email and via phone calls
  • Tracked and trace of each load
  • Analyzed data to identify cost savings opportunities in the logistics process.
  • Collaborated with internal teams to coordinate shipments between multiple locations.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Freight Broker Agent

Burris Logistics
Orlando, FL
01.2013 - 01.2015
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
  • Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.
  • Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.
  • Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
  • Created transportation plans that optimized cost savings while meeting customer expectations on time delivery.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Customer Service Representative

Heartland Dental Care
Orlando , FL
08.2013 - 05.2014
  • Verified patient insurance coverage and eligibility for dental services.
  • Created and maintained accurate electronic records of all insurance claims and payments.
  • Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
  • Processed requests for pre-authorization of treatments from providers on behalf of patients.
  • Assisted patients in understanding their benefits packages, including co-payments, deductibles.
  • Reviewed the accuracy of data entered into a variety of computer systems and databases.
  • Reconciled account balances between internal database systems and external sources such as online portals provided by insurers.
  • Updated patient records when necessary due to changes in coverage or benefit levels.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Transportation Logistics Manager

iGPS
Orlando, FL
07.2007 - 05.2013
  • Monitored shipment status in order to ensure timely delivery and customer satisfaction.
  • Implemented cost saving strategies related to transportation routes, packaging materials, fuel costs.
  • Established procedures for receiving incoming shipments from vendors or manufacturers.
  • Identified areas where improvements could be made in order to optimize logistical processes.
  • Managed the loading, unloading process for both outbound, inbound shipments.
  • Analyzed customer feedback data to identify trends in service quality issues.
  • Created reports detailing operational progress against established KPIs.
  • Collaborated with sales teams to develop new methods of transporting goods safely and efficiently.
  • Maintained high standards of internal and external customer service.

Office Manager

Sikes Insurance Agency
Orlando, FL
12.2000 - 07.2007
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided training to new hires on office policies and procedures.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Processed new policy applications and updated existing policy documents.
  • Verified accuracy of customer data entered into the system.
  • Provided quotes on various types of insurance policies.
  • Facilitated payment processing for premium payments and renewals.
  • Developed strong relationships with clients by providing exceptional customer service.

Education

Some College (No Degree) - Business Administration And Management

Holyoke Community College
Massachussets

Skills

  • Sustainable business models
  • Financial Acumen
  • Innovation management
  • Crisis Management
  • Operational Excellence
  • Succession Planning
  • Inspirational leadership
  • Strategic Planning
  • Staff Management
  • Regulatory Compliance
  • Consulting
  • Organizational Management
  • Business Planning
  • Business Development
  • Customer Relations
  • Budgeting and cost control
  • Recruiting and hiring top talent
  • Operational Oversight
  • Financial Leadership

Languages

Spanish
Professional

Certification

Cosmetic /Skincare Formulator

Timeline

CEO

Jasdi Organics
02.2020 - Current

Transportation and Logistics Manager

Global Keg
03.2015 - 07.2020

Customer Service Representative

Heartland Dental Care
08.2013 - 05.2014

Freight Broker Agent

Burris Logistics
01.2013 - 01.2015

Transportation Logistics Manager

iGPS
07.2007 - 05.2013

Office Manager

Sikes Insurance Agency
12.2000 - 07.2007

Some College (No Degree) - Business Administration And Management

Holyoke Community College

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Irma Pacheco