Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Irma Pedroza

Long Beach,CA

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cocktail Waitress

Tantalum Restaurant
01.2022 - Current
  • Collaborated with management to launch and manage promotional activities and campaigns.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Efficient and effective customer service contributed to improving rates of return business.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Bartender

Flora Rooftop Bar, AC Hotel by the Marriot
01.2021 - 01.2022
  • Opening and closing duties as assigned by supervisor or manager
  • Demonstrated positive attitude and energetic personality with strong work ethic
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed bar inventory, restocked supplies, and placed orders through the vendor management system.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.

Server/Bartender/ Host

Applebees
01.2015 - 01.2021
  • Took ownership of customer issues and followed problems through to resolution.
  • Used cash registers and credit card machines to cash out customers.
  • Applied knowledge in an energetic and motivating way to fellow team members and staff
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Notable Workplace Achievements:
  • High Achievement, Most Sales Made During Promotions, Employee of the Month
  • Considered for management position

Education

Bachelor of Science - Accounting

California State University - Long Beach
Long Beach, CA
05.2025

Associate of Science - Accounting

Long Beach Community College
Long Beach, CA
05.2023

Skills

  • Guest Relations Management
  • Quality Control
  • Natural Leadership
  • Sales Strategies
  • Accurate Cash Handling
  • Staff Training
  • Conflict Resolution Techniques
  • MS Office Expertise
  • Accounting Techniques
  • Effective Workflow Management

Accomplishments

  • Supervised team of 20+ staff members.
  • Achieved positive customer experience through effectively utilizing BLAST( believe, listen, apologize, satisfy, apologize) procedures .
  • Documented and resolved customer complains which led to improved guest experience.

Certification

  • Money and Banking Certified
  • Certified in Leadership for Hospitality Perfessionals

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Cocktail Waitress

Tantalum Restaurant
01.2022 - Current

Bartender

Flora Rooftop Bar, AC Hotel by the Marriot
01.2021 - 01.2022

Server/Bartender/ Host

Applebees
01.2015 - 01.2021

Bachelor of Science - Accounting

California State University - Long Beach

Associate of Science - Accounting

Long Beach Community College

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Irma Pedroza