Irma Quintero
Miami,FL
Summary
- More than 13 years' proficiency with exceptional customer service skills, medical assistance and special knowledge of front desk expertise and their respective requirements and excellent interpersonal skills; excellent written and verbal communication skills; attentive listener, highly organized and have the ability to work independently and able to multi-task and can work under stressful situations
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator/Medical Office Administrator
Design Neuroscience Center
02.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with over 100 patients per day to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Performed as subject matter expert for case management processes.
- Verified patient insurance eligibility and entered patient information into system.
- Communicated with 10 healthcare providers to facilitate continuity of care
Patient Coordinator
Central Texas Nephrology Associatesa
08.2012 - 01.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw 2 office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated 2 to 3 special projects at times and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Front Office Associate
Ceda Health
12.2009 - 06.2012
- Greeted over 75 visitors and customers or more per day upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Maintained transaction security by verifying payment cards against identification.
- Answered over 100 calls to take messages or redirect calls to appropriate colleagues.
- Collected, over 20,000 and counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
Education
Associate Of Medial Administration - Business
Miami Dade College
Miami, FLSkills
- Excellent interpersonal skills; excellent written and verbal communication skills; attentive listener, highly organized and have exceptional ability to work independently and able to multi-task and can work under stressful situations
- Excellent knowledge of computer programs; Microsoft Word, Microsoft Excel, Prima, Outlook and Internet Explorer
- Bilingual English and Spanish
- Medical Terminology
- Accounts receivables
- Accounts payables
- Billing and Coding
- Insurance claim
- Program Oversight
- Inventory Management
- Insurance Verification
- Case Management
- HIPAA Compliance
- Insurance Practices
- Payment Collection
- Medical Data Collection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator/Medical Office Administrator
Design Neuroscience Center
02.2022 - Current
Patient Coordinator
Central Texas Nephrology Associatesa
08.2012 - 01.2022
Front Office Associate
Ceda Health
12.2009 - 06.2012
Associate Of Medial Administration - Business
Miami Dade College
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