Irma Rocha
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
Work History
Assistant Manager -
Fresno Unified School District
1350 M Street Fresno, Ca 93721
02.2012 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Substitute Cameral
Fresno Unified School District
2309 Tulare Street Fresno, Ca 93721
01.2013 - 01.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
Catering Supervisor
Table Mountain Casino Inc.
777 Jackpot Lane, Friant, Ca 93626
01.2004 - 01.2011
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
Education
Certificate of Completion - Office Management
Cesar Chavez Community Adult School
2500 East Stanislaus Street Fresno, Ca 9372110.2023
Certificate of Completion - Computerize Accounting
California Computer School
1655 North Mountain Avenue, Upland, Ca 9178612.2005
High School Diploma -
Monrovia Community Adult School, Monrovia, Ca, USA
Monrovia, Ca05.1989
Skills
- Business Planning
- Time Management
- Avid Pro Tools
- Staff Development
- Staff Supervision
- Customer Relations
- Staff Management
- Project Management
- Customer Relationship Management
- Google Drive
- Business Development Understanding
Timeline
Substitute Cameral
Fresno Unified School District
01.2013 - 01.2015
Assistant Manager -
Fresno Unified School District
02.2012 - 04.2017
Catering Supervisor
Table Mountain Casino Inc.
01.2004 - 01.2011
Certificate of Completion - Office Management
Cesar Chavez Community Adult School
Certificate of Completion - Computerize Accounting
California Computer School
High School Diploma -
Monrovia Community Adult School, Monrovia, Ca, USA