Irma Rodriguez

Cashier Team Lead

Tractor Supply

12.2018 - Current

Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Received and processed customer payments.
Restocked and organized merchandise in front lanes.
Quickly and accurately counted drawers at start and end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Trained team members on cash register operation and cash handling.
Operated POS cash register and equipment to collect payments.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Increased customer loyalty and retention.
Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Monitored areas for security issues and safety hazards.
Interpreted and enforced operating instructions, procedures and safety rules.
Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Led cashiers and associates in providing thoughtful customer service.
Maintained stock to meet expected customer demand.
Educated employees on register use, merchandising, and customer service.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Resolved escalated customer disputes with special actions such as discounts.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Mentored new team members on sales software system operation.
Alleviated customer service needs with policy-appropriate solutions.
Helped management develop employee improvement plans and motivate team members to continually improve.
Facilitated and logged store opening, closing, and shift changes.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Monitored self-checkout systems and provided help in resolving complex problems.
Reconciled daily totals to maintain balanced and compliant ledgers.
Maintained and updated security protocols for front desk operations.
Managed staffing levels to provide optimal support for cash register operations.
Performed cash, card and check transactions to complete customer purchases.
Set and updated employee schedules to fulfill gaps based on expected customer demands.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Checked personal identifications during alcohol and tobacco sales.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Set up new sales displays each week with fresh merchandise.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Identified and resolved discrepancies and errors in customer accounts.
Lifted up to Number pounds at once and used forklift to move heavier loads.

Overview

Work History

Cashier Team Lead

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Cashier Team Lead

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