Irma Santos Santiago
Jacksonville,FL
Summary
I am writing to explore employment opportunities with your organization. I will bring a wealth of expertise in working independently and flexibility in adapting to various work schedules, which may include evening hours. I have been working with the Spanish language teacher as a high school teacher for more than 10 years. With over ten years of experience working in the educational environment, I have had frequent contact with a diverse group of people, and I have developed a strong affinity for utilizing computers and technology.
It is my goal to leverage my diverse range of experience and abilities to effectively fulfill my duties within your company. I would welcome an interview and hope to hear from you at your earliest convenience. My contact phone number is 904-728-6921.
Sincerely,
Irma Santos Santiago
isantospca@yahoo.com
Overview
25
25
years of professional experience
1
1
Certification
Work History
Spanish Teacher
Duval County schools, Riverside High School
10.2010 - Current
Spanish Teacher
Riverside High School
01.2011 - 01.2024
Seasonal Bilingual Customer Service Representative
Internal Revenue Service
10.2010 - 08.2011
Spanish Teacher
Diocese of San Augustine, Florida, Palmer Catholic Academy School
08.2001 - 05.2010
Spanish Teacher
Duval County Public Schools, Chapter School, Wayman Academy of the Arts
08.2000 - 05.2001
Education
B.A. - Secondary Education Major, History and minor in Spanish language and Elementary Education
University of Puerto Rico
06.1983
French language
Florida State College of Jacksonville
Skills
- Dependable, enthusiastic, and conscientious with the ability to use good judgment, work independently with minimal direction, and possess a strong initiative to exceed expectations
- Ability to handle a variety of activities simultaneously, basic math and spelling skills
- Fluent in both Spanish and English
- I have computer experience in Microsoft applications such as Word, Excel, Google Forms/Slides, Canvas and PowerPoint Presentation, and Microsoft TEAMS
- Positive morale/teamwork building skills; the ability to handle a variety of activities simultaneously; basic math and spelling skills To be able to seek proactive solutions quickly and independently for the customer in unusual or emergency
- The ability to work independently with minimal supervision
- Excellent listening and communication skills with emphasis on telephone and etiquette
- Customers assisted with inquiries and provided all pertinent information
- Handled customer inquiries and complaints
- Researched accounts, answered questions, and analyzed problems
- More than 20 years of experience in different fast-paced environments
- Resolve customer complaints and research account discrepancies; analyze receivables data for customers
- Essential Responsibilities: Review reports and initiate calls to customers with past-due balances to arrange payment
- Responsible for answering all customers’ calls; assisting callers with questions and concerns relating to payment postings and technical support
- Ability to work independently and flexibly, managing files and records, and other office procedures, and frequent contact with the public
- Bilingual and able to translate documents from English to Spanish and from Spanish to English
- Interpret spoken language into English and vice versa during meetings, appointments, and events
- Translate written materials to ensure accessibility for individuals who do not speak English
- Communicate effectively with clients to understand their needs and preferences for interpretation
Accomplishments
- Achieved high effectiveness as a teacher, completing high performances in classroom evaluations with accuracy and efficiency.
Certification
Training/ Bilingual Customer Service Representative with the Internal Revenue Service
Timeline
Spanish Teacher
Riverside High School
01.2011 - 01.2024
Spanish Teacher
Duval County schools, Riverside High School
10.2010 - Current
Seasonal Bilingual Customer Service Representative
Internal Revenue Service
10.2010 - 08.2011
Spanish Teacher
Diocese of San Augustine, Florida, Palmer Catholic Academy School
08.2001 - 05.2010
Spanish Teacher
Duval County Public Schools, Chapter School, Wayman Academy of the Arts
08.2000 - 05.2001
French language
Florida State College of Jacksonville
B.A. - Secondary Education Major, History and minor in Spanish language and Elementary Education
University of Puerto Rico
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