IRMA SEFER
Charlotte,NC
Summary
Detail-oriented Administrative Assistant and Healthcare Registrar with strong multitasking abilities and a proven track record of managing fast-paced workflows. Skilled in patient registration, data accuracy, scheduling, and delivering exceptional customer service. Adept at administrative support, document organization, and communicating effectively across teams to ensure smooth operations and a positive experience for clients and patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Registrar
Atrium Health University City
Charlotte, North Carolina
05.2025 - Current
- Registered patients quickly and accurately during emergency visits, including walk-ins and ambulance arrivals.
- Verify insurance coverage, and collect copayments or balances as needed.
- Ensure compliance with HIPAA regulations and hospital policies when handling patient information.
- Communicate effectively with patients, family members, nurses, and physicians to support seamless admissions and transfers.
Cafe Manager
Borboleta Cafe
Rock Hill, South Carolina
12.2024 - Current
- Oversaw daily business operations, managing vendor relations, inventory, and staff coordination.
- Developed and implemented operational procedures to improve efficiency and the customer experience.
- Handled budgeting and financial planning to drive business growth and ensure profitability.
- Coordinated marketing initiatives and community engagement to strengthen brand presence.
Administrative Assistant
O-Ku
06.2023 - Current
- Provide high-level administrative support, managing schedules, correspondence, office operations, onboarding, and payroll.
- Organize and streamline office procedures to maximize efficiency and productivity.
- Assist in handling sensitive documents, data entry, and communication with internal and external stakeholders.
- Support management with various administrative projects, ensuring deadlines are met and tasks are completed accurately.
Lead Host
O-Ku
01.2023 - Current
- Manage front-of-house operations, ensuring smooth guest flow and efficient table turnover.
- Train and mentor new hosts to maintain high service standards and professionalism.
- Oversee reservation system, coordinate large party bookings, and communicate seating plans with the service team.
- Address and resolve guest concerns promptly, ensuring a positive dining experience.
- Support management in organizing special events, VIP services, and operational improvements.
Education
Bachelor of Science - Business, Focus in Human Resources
Southern New Hampshire University
12.2027
Esthetics -
Aveda
05.2019
Skills
- Basic medical terminology
- Payroll management
- Customer service and patient relations
- Staff training and development
- Process improvement and organization
- Inventory control and compliance
- Multitasking and problem solving
- HIPAA compliance
- Insurance verification
Certification
Certified Notary Public, 11/01/28
Timeline
Patient Access Registrar
Atrium Health University City
05.2025 - Current
Cafe Manager
Borboleta Cafe
12.2024 - Current
Administrative Assistant
O-Ku
06.2023 - Current
Lead Host
O-Ku
01.2023 - Current
Bachelor of Science - Business, Focus in Human Resources
Southern New Hampshire University
Esthetics -
Aveda