Irma Shand
West Palm Beach,FL
Summary
Organized Health Unit Coordinator with 26 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
26
26
years of professional experience
Work History
Health Unit Coordinator
Bethesda Memorial Hospital
06.1998 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Expedited insurance authorizations for treatments or procedures, streamlining financial aspects of patient care delivery.
- Provided care for [Number]-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- I am experienced in working with Surgical, Neurology, Orthopedics, Oncology, Medical, and Mother Baby Patients and Families.
Education
High School Diploma -
North Shore Community High School
West Palm Beach, FLSkills
- Records Management
- Professionalism and Ethics
- Critical thinking abilities
- Patient Registration
- Patient Education
- Supply Restocking
- Training and Mentoring Abilities
- Paperwork Processing
- Medical Records Management
- Patient Scheduling Expertise
- Staff Scheduling
- Critical Thinking
- Inventory and restocking
- Patient Relations
- Employee Work Scheduling
- Decision-Making
- Problem Identification
- Patient Safety
- Data Analysis
- Training and mentoring
- Emergency Readiness
- Healthcare Delivery
- Loss prevention management
- Records Maintenance
- Health Information Systems
- Healthcare Software Knowledge
- Workflow Coordination
Timeline
Health Unit Coordinator
Bethesda Memorial Hospital
06.1998 - Current
High School Diploma -
North Shore Community High School
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