Irma Smith

Hostess

Margaritaville

03.2008 - Current

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Monitored seating area and checked restrooms regularly to keep spotless.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Assisted managers with quickly resolving service- and food-related issues.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Developed rapport with regular patrons, fostering a sense of community within the establishment.
Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
Coordinated closely with event planners for successful execution of private functions held at the restaurant.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Accommodated special seating requests for guests to enhance satisfaction.
Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Relayed guest comments or suggestions to manager on duty for further action.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Backed up servers by checking on tables and retrieving items for guests.
Opened and closed seating sections according to volume of guests.
Seated patrons based on guest preferences and seating availability.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Provided patrons with estimated waiting times during peak service hours.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Advised customers about special offerings and menu items to help drive sales.
Promoted business loyalty by fostering positive customer relationships.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.
Supported needs of 10- person wait staff who attended to specific needs of countless customers up to 150 or more daily at the restaurant with social relevancy and intentionality.
Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
Streamlined check-in process by utilizing digital reservation platforms, reducing wait times and improving guest experience.
Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
Contributed to increased daily sales by upselling promotions, menu items, and special events to guests while waiting for their tables.
Promoted return business through attentive service and genuine rapport-building with guests.
Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
Contributed to positive online reviews through exceptional interpersonal skills and commitment to providing memorable dining experiences for all guests.
Implemented a new seating chart system that improved overall customer satisfaction scores by streamlining the seating process.
Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
Assisted in planning special events at the restaurant by coordinating menus, room layouts, decorations, and reservation logistics as needed.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
Facilitated seamless hand offs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
Implemented improvements in reservation system management resulting in fewer scheduling conflicts or over bookings during high-volume periods.
Supported restaurant marketing efforts through effective social media engagement and promotional event planning.

Summary

Overview

Work History

Hostess

Education

High School Diploma -

Skills

Timeline

Hostess

High School Diploma -

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