Hi, I’m
Irma Soto
Queens
Summary
Dynamic professional with a track record of enhancing customer satisfaction through effective communication and problem-solving. Proficient in managing budgets, training staff, and fostering team collaboration for optimal performance. Demonstrates strong organizational skills and adaptability, eager to contribute to team success.
Overview
2025
years of professional experience
Work History
Sales Associates
Store Clothing
Job overview
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adapted quickly to new situations within fast-paced environments.
- Developed and maintained courteous, effective working relationships across teams.
- Assisted with daily operations, ensuring productive collaboration among team members.
- Communicated effectively in both verbal and written formats.
- Exhibited self-motivation and a strong sense of personal responsibility.
- Provided support and guidance in team settings, fostering a collaborative atmosphere.
- Displayed respect and friendliness while offering assistance whenever needed.
Instacart
Delivery Driver
2022 - 02.2025
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Molymaid
Cleaning Crew Member
2013 - 02.2015
Job overview
- Ensured optimal cleanliness by performing thorough cleaning of restrooms and fixtures.
- Minimized contamination risks by implementing proper sanitation measures throughout facilities.
- Worked collaboratively with crew members to meet deadlines on assigned tasks.
- Promoted safety by organizing equipment, chemicals, and materials effectively.
- Exhibited strong attention to detail in cleaning processes for enhanced client satisfaction.
- Utilized efficient cleaning methods while managing time for increased productivity.
- Regularly emptied trashcans and transported waste to designated collection sites.
- Consistently restocked dispensers and spot cleaned partition walls and doors as needed.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Unique Restoration
Cleaning Manager
10.2008 - 01.2012
Job overview
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Worked with front desk to respond promptly to all guest requests.
Education
New Town Queens, NY
04.2009
Skills
- Positive attitude
- Team collaboration
- Customer service
- Problem-solving
- Adaptability
- Multitasking
- Communication skills
- Computer proficiency
- Organizational skills
- Time management
Languages
Spanish
Elementary
Timeline
Cleaning Manager
Unique Restoration
10.2008 - 01.2012
Store Clothing
Sales Associates
Delivery Driver
Instacart
2022 - 02.2025
Cleaning Crew Member
Molymaid
2013 - 02.2015
New Town
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