Irma Urbina
Customer Service Specialist
Sugar Land,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Ticket Scanner
The Houston Texans / NRG
10.2022 - Current
- Assisted patrons with seating by giving directions and lighting paths.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Reviewed tickets for authenticity and applicability to particular event.
Guest Services Usher
The Houston Rockets / Toyota Center
07.2022 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
Unarmed Security Officer
CSC Security
02.2021 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Guest Services Usher
The Houston Astros / Minute Maid Park
05.2022 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
Education
Registered Dental Assistant
College of Healthcare Professions
Houston, TX06.2011
High School Diploma
Marque Learning Center
Houston, TX05.2008
Skills
- Sell Services
- Customer Experience
- Ticket Checking
- Client Service
- Customer Satisfaction
- Conflict Management
- Exceptional Customer Support
- POS Inventory System Operation
Languages
Spanish
Native or Bilingual
Timeline
Ticket Scanner
The Houston Texans / NRG
10.2022 - Current
Guest Services Usher
The Houston Rockets / Toyota Center
07.2022 - Current
Guest Services Usher
The Houston Astros / Minute Maid Park
05.2022 - Current
Unarmed Security Officer
CSC Security
02.2021 - Current
Registered Dental Assistant
College of Healthcare Professions
High School Diploma
Marque Learning Center
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