Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Irma Urbina

Irma Urbina

Customer Service Specialist
Sugar Land,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Ticket Scanner

The Houston Texans / NRG
10.2022 - Current
  • Assisted patrons with seating by giving directions and lighting paths.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Reviewed tickets for authenticity and applicability to particular event.

Guest Services Usher

The Houston Rockets / Toyota Center
07.2022 - Current
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.

Unarmed Security Officer

CSC Security
02.2021 - Current
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.

Guest Services Usher

The Houston Astros / Minute Maid Park
05.2022 - Current
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.

Education

Registered Dental Assistant

College of Healthcare Professions
Houston, TX
06.2011

High School Diploma

Marque Learning Center
Houston, TX
05.2008

Skills

  • Sell Services
  • Customer Experience
  • Ticket Checking
  • Client Service
  • Customer Satisfaction
  • Conflict Management
  • Exceptional Customer Support
  • POS Inventory System Operation

Languages

Spanish
Native or Bilingual

Timeline

Ticket Scanner

The Houston Texans / NRG
10.2022 - Current

Guest Services Usher

The Houston Rockets / Toyota Center
07.2022 - Current

Guest Services Usher

The Houston Astros / Minute Maid Park
05.2022 - Current

Unarmed Security Officer

CSC Security
02.2021 - Current

Registered Dental Assistant

College of Healthcare Professions

High School Diploma

Marque Learning Center

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Irma UrbinaCustomer Service Specialist